Customer Service Team Lead

7 days ago

Toronto, Ontario, Canada SPS Full-time

SPS in Toronto is seeking a Lead Customer Service Associate to guide the front-line team, ensuring exceptional service while supporting daily operations and policy adherence.
You will coach agents, handle escalations, monitor performance, and help with onboarding. The role emphasizes a positive, customer-focused environment and collaboration with management to improve service standards. The position offers growth opportunities and a comprehensive benefits package.