Director, Program Management

We are seeking a Director, Program Management to lead the successful delivery of large-scale, multi-phase programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions, while driving alignment across technical, operational, and business teams to achieve company goals and objectives.

Req# 1079343844

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

Strategically lead the successful delivery of large-scale, multi-phase programs, ensuring alignment with company goals and objectives

Deliver impactful outcomes through meticulous planning, collaborative execution, and risk mitigation

Manage concurrent programs spanning store technology rollouts, AI-driven initiatives, and customer-facing solutions

Leverage change management best practices to ensure seamless adoption of new technologies across the organization

Bring real-world AI delivery experience, implementing solutions such as machine learning models, predictive analytics engines, and intelligent automation into retail and store operations

Work with data science and engineering teams to deploy AI-powered tools that optimize areas such as inventory forecasting, customer engagement, fraud detection, and POS efficiency

Collaborate with stakeholders to identify business challenges that can be solved with scalable AI solutions

Drive the planning, execution, and successful delivery of store technology solutions, including those involving POS systems, payment platforms, and customer-facing technologies

Oversee the implementation of next-generation, cloud-enabled store solutions while ensuring compatibility with existing systems

Manage the end-to-end delivery lifecycle for store technology programs, from system integration to testing and deployment

Develop strategies for addressing challenges such as system downtime, legacy system integration, and rapid technology scaling

Act as a critical nexus between technical, operational, and business teams, driving alignment and streamlined communication across internal stakeholders, external partners, and senior leadership

Build trusted relationships with executives, fostering collaboration that ensures consistent program sponsorship and engagement

Serve as a mentor and leader to cross-functional teams, building a culture of accountability, innovation, and customer-centricity

Define and implement best practices for program delivery, leveraging tools and methodologies such as Agile, Scrum, and Waterfall

Continuously monitor and optimize program health with KPIs, risk management strategies, and standardized processes to drive consistent delivery

Introduce AI and automation to improve program management, resource allocation, and operational efficiency

Keep up-to-date with emerging trends in AI, retail technology, and customer engagement. Actively evaluate opportunities to drive innovation in enterprise applications

Develop scalable technology roadmaps to ensure infrastructure remains adaptable to evolving customer and operational needs

Requirements

10+ years of experience leading large-scale, multi-phase program delivery in a technology or retail environment

Experience implementing AI-powered solutions, including machine learning models, predictive analytics engines, and intelligent automation

Background in store technology delivery, including POS systems, payment platforms, and customer-facing technologies

Expertise in cloud-enabled store solutions, system integration, and legacy system compatibility

Proficiency in Agile, Scrum, and Waterfall methodologies for program delivery

Skills in change management practices to drive technology adoption across organizations

Understanding of KPIs, risk management strategies, and standardized processes for program health monitoring

Familiarity with emerging trends in AI, retail technology, and customer engagement

Capability to build trusted relationships with executives and cross-functional teams

Competency in mentoring and leading cross-functional teams to foster accountability, innovation, and customer-centricity

We offer

Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)

Life and AD&D Insurance (Company Paid)

Employee Assistance Program (Company Paid)

Telehealth (Company Paid)

Short-term Disability (Company Paid)

Long-Term Disability

Paid Time Off (including vacation and sick days)

Registered Retirement Savings Plan (RRSP) with Company match

Maternity/Parental/Adoption Leave Top-up

Employee Stock Purchase Program

Critical Illness Insurance

Employee Discounts

Unlimited access to LinkedIn learning solutions

EPAM is a leading global provider of