Head of Quality
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Position :
Head of Quality, Quality Manager, Regional Quality Manager
Location :
Toronto based, can consider some hybrid working. Role will cover the whole of the USA and Canada and will require regular travel to customers, suppliers and partners
Team Size :
Currently two - one quality engineer and one quality inspector. This is expected to grow significantly over the coming months
Working Language :
Fluent written and spoken English is essential. Any Spanish or French language skills may be beneficial but are not a requirement
Standards :
AS9110 (MROs)
AS9120 (stockists & distributors)
AS9101 (auditors)
Remit
Manage all aspects of quality and compliance with the AS9100 suite, ISO9001, FAA, EASA, and specific customer requirements
Manage all audit requirements including supplier audits
Lead on non-conformance investigations, conducting root cause analysis to identify issues and provide effective solutions
Manage all quality documentation to ensure compliance with all relevant requirements and bodies
Provide quality metric measurement data to the board
Assist with customer training and on-boarding
Assist with supplier / partner onboarding and compliance
About You
Strong experience in a Senior Quality position in aerospace, aviation, precision engineering or very similar is essential
An in-depth knowledge of, and experience of working with the AS9100 suite of standards is essential
Knowledge of FAA and EASA regulations is extremely beneficial
Experience conducting root cause analysis (8d, 5 whys / 6 whys, FMEA, fishbone etc) and corrective action management
Excellent communication skills written and spoken
Proactive, solutions-focused, and able to work independently while supporting cross-functional initiatives.
Ability to read and understand technical data including drawings and specifications, etc
Must be computer literate and familiar with Microsoft Outlook, Word, MS Office.
Numeracy and literacy skills are essential ; this role will require a high degree of attention to detail
Analytical and problem-solving skills
Strong commercial awareness and customer service ethics
Able to travel frequently throughout the USA and Canada on a relatively regular basis, and further afield internationally when required (not frequent)
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