Customer Service Specialist Unicity USA

1 week ago

Mississauga, Ontario, Canada Unicity International, Inc. Full-time

Become a Customer Service Specialist with Unicity USA Inc., where each interaction focuses on resolving customer needs and enhancing product knowledge. Engage in fulfilling customer expectations daily.

Unicity USA Inc. seeks a Customer Service Specialist dedicated to maintaining high standards of service. With a minimum of one year in customer service experience, candidates are expected to have strong problem-solving abilities and communication skills. The role encompasses managing accounts and efficiently processing orders while supporting team goals.

Key Responsibilities:

  • Provide product and service information while resolving inquiries
  • Maintain customer account accuracy and integrity
  • Analyze and resolve complaints promptly
  • Process orders efficiently, including urgent overnight requests
  • Collaborate to achieve departmental KPI targets

Requirements:

  • Minimum of 1 year relevant customer service experience
  • Deep understanding of the local market
  • Strong communication and decision-making skills
  • Proficiency in data analysis
  • Capable of multitasking and fostering positive relationships

Shape customer experiences at Unicity USA Inc. with your expertise in service and support.