Customer Service Specialist Unicity USA
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Become a Customer Service Specialist with Unicity USA Inc., where each interaction focuses on resolving customer needs and enhancing product knowledge. Engage in fulfilling customer expectations daily.
Unicity USA Inc. seeks a Customer Service Specialist dedicated to maintaining high standards of service. With a minimum of one year in customer service experience, candidates are expected to have strong problem-solving abilities and communication skills. The role encompasses managing accounts and efficiently processing orders while supporting team goals.
Key Responsibilities:
- Provide product and service information while resolving inquiries
- Maintain customer account accuracy and integrity
- Analyze and resolve complaints promptly
- Process orders efficiently, including urgent overnight requests
- Collaborate to achieve departmental KPI targets
Requirements:
- Minimum of 1 year relevant customer service experience
- Deep understanding of the local market
- Strong communication and decision-making skills
- Proficiency in data analysis
- Capable of multitasking and fostering positive relationships
Shape customer experiences at Unicity USA Inc. with your expertise in service and support.