Community Implementation and Adoption Specialist

Community Implementation and Adoption Specialist
Location: Remote, Canada-based, with regular travel to First Nations communities

Type: Full-time, Permanent

Hours: Flexible, with availability across Canadian time zones (our clients span every province and territory)

Read This First

We are not hiring someone to install software and walk away.

We are hiring an operator who can land in a community, sit across the table from a Band Manager, a Housing Director, or a Council, and turn a pile of binders, spreadsheets, and shared drives into one system that actually runs the Nation.

People who can teach, listen, and adapt on the fly. People who treat a successful go‐live as the start of the relationship, not the end of it. People who measure their work in departments onboarded, staff who log in every morning because the tool genuinely makes their job easier, and Nations that finally have their data in one place and under their own control.

If you love being on the ground, building trust in person, and getting messy real-world operations into clean working order, keep reading.

About melyn

melyn is the operating system for First Nations Canada. Housing, infrastructure, governance, economic development, grants, finance, community engagement, all in one platform. Every week, more Nations across every province and territory plug into melynBrain.

We do not sell seats and we do not sell hours. We deliver outcomes. The work you do shows up in a Housing department that can finally see every unit and its condition, a finance office that tracks budget against actuals in real time, and a Council that walks into a meeting with the data to lead with confidence.

The Role

You are the person who makes melyn real inside a Nation. You own the full implementation journey: data migration, system setup, department‐by‐department training, customization, pilot, and full rollout. You will be on calls during the week and on reserve in person on a regular basis, working directly with staff across Governance, Project Management, Grants, Housing, Finance, and Community Engagement to get each module live and adopted.

Most of the people you train are not technical users. They may have spent years running their department on paper, in binders, or in a maze of spreadsheets and email. Your job is to meet them exactly where they are, with patience and zero condescension, and teach them not just how to click through the software but how to think about working in one connected system. Adoption lives or dies on how well you teach. If you cannot turn a nervous first‐time user into someone who logs in every morning by choice, the implementation has not worked.

This is a high‐touch, relationship‐first role. Some weeks you are deep in data migration and configuration. Other weeks you are in the community, training a team, troubleshooting live, and turning skeptics into daily users. Both matter equally.

What You'll Actually Do

Lead end‐to‐end implementations on our 8 to 10 week timeline: data migration and setup, department training and customization, then pilot and full rollout

Migrate a Nation's existing records (policies, BCRs, contracts, past applications, housing inventories, budgets) into a clean, searchable, version‐controlled system

Configure access permissions by role and department, set up audit trails, and tailor each module to how that specific Nation actually works

Gather and document how each department currently works: their files, their systems, their workflows, their gaps, before designing how melyn will fit

Research each Nation ahead of time so you show up understanding their context, priorities, and the way they run, not asking them to explain the basics

Onboard each core module with the relevant department: Governance and Document Management, Project Management, Grant Management, Housing and Property Management, Financial and Budget Management, and the Community Engagement portal

Travel to reserves regularly to deliver training, run pilot phases, solve problems on site, and build the trust that makes adoption stick

Listen closely in every session and feed what you learn back into how you configure, train, and support

Serve as the dedicated success manager after go‐live: priority support, regular check‐ins, and quarterly strategy reviews to deepen how each Nation uses the platform

Be the bridge between the community and our product team, carrying real feedback back so the platform keeps getting better

Build the playbooks, training materials, and onboarding workflows that let us implement faster as we scale

Teaching Non‐Technical Users

Train staff at every comfort level with technology, from Council members and Elders to front‐line administrators, many of whom are learning new software for the first time

Break down technology into plain language: no jargon, no a