Technical Support Manager
1 week ago
We are seeking a Technical Support Manager who is a services expert focused on building internal/external relationships while delivering exceptional results. This role works collaboratively across the services organization, sales, operations, and admin to drive the performance of the team forward in tandem with world-class customer results and satisfaction. There are two key aspects of this function - delivering value to our customers through your team and managing team initiatives to move business results forward.Responsibilities & Duties:Drives value to customers and team members by creating and sharing related knowledge and how the Company partners with customers to support their business strategy and goalsProvide consistent oversite on service tickets progress to ensure customer timelines and expectations are managedManage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until the customer has confirmed issue resolutionCollaborate with the appropriate departments to develop and maintain a technology plan that supports customer needsAccountable for the team's delivery of timely and accurate technical solutions to customersDemonstrate an approach of continuous improvement across all areas of the workEnsure depth and breadth of technical skills are maintained across the team to support customer demandPartner across internal teams to vet and onboard new products and/or servicesDevelop, implement, and continuously improve process documentation for the technical support teamManage initiatives for the team to deliver next-generation servicesActively participate in best practice sharing within the services organizationProactively explore automation and net new efficiencies, making recommendations to senior leadership.Requirements & Skills:Bachelor's degree or four or more years of work experienceExperience working in Support Desk5+ years of experience in a technical and/or services industryExperience with ticketing solutions such as ZenDeskPrior consulting or support experience preferredPrior mentoring or leadership experience preferred.Employment Type: Full-TimeSalary: $ 25.00 45.00 Per Hour
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Decision Support Technical Specialist
2 days ago
Mississauga, Canada Home and Community Care Support Services Full time**Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...
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Technical Support Manager
1 week ago
Mississauga, Canada Sectra AB Full timeJoin a tech company that’s making a difference in healthcare At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and...
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Technical Project Manager
2 weeks ago
Mississauga, Ontario, Canada Alliance Technical Group North, Inc Full time $100,000 - $120,000 per yearAlliance Technical Group is hiring a Technical Project Manager to join our team in the Toronto, ON areaSummary/ObjectiveThe Technical project Manager reports to the Operations organization but works closely with all divisions of AST to ensure project success, improve KPI performance and quality of test reports/test plans.Essential FunctionsMust be able to...
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Analyst, Technical Support
5 days ago
Mississauga, ON, Canada COGIR Real Estate Full timeCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. The Technical Support Analyst plays a crucial role in ensuring smooth IT operations across Cogir locations in North America. This position is ideal for a problem-solving professional...
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Manager, Technical Support Services
6 days ago
Mississauga, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
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Analyst, Technical Support
5 days ago
Mississauga, ON, Canada COGIR Real Estate Full timeDescription Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We're seeking individuals with a purpose and passion for...
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Senior Technical Support Specialist
1 week ago
Toronto, ON, Canada Universal Support Systems Full timeSenior Level Hands-on, VIP White‐Glove Technologist Contract role...Toronto based, Hybrid TRULY AN AMAZING OPPORTUNITY WITH A CANADIAN INDUSTRY LEADER Critical Core Skills/Expertise YOU BRING YOUR PROVEN ACCOMPLISHMENTS INCLUDE: Providing high-touch proactive personalized support & preparation — Monitor upcoming app/hardware changes, potentially gate and...
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Senior Technical Support Specialist
1 week ago
Ontario (ON), Canada Universal Support Systems Full timeSenior Level Hands-on, VIP White Glove TechnologistContract role Toronto based, Hybrid TRULY AN AMAZING OPPORTUNITY WITH A CANADIAN INDUSTRY LEADERCritical Core Skills/Expertise YOU BRINGYOUR PROVEN ACCOMPLISHMENTS INCLUDE: Providing high-touch proactive personalized support & preparation - Monitor upcoming app/hardware changes, potentially gate and pilot...
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Senior Technical Support Specialist
1 week ago
Toronto, ON, Canada Universal Support Systems Full timeSenior Level Hands-on, VIP White‑Glove Technologist Contract role…Toronto based, Hybrid TRULY AN AMAZING OPPORTUNITY WITH A CANADIAN INDUSTRY LEADER Critical Core Skills/Expertise YOU BRING YOUR PROVEN ACCOMPLISHMENTS INCLUDE: Providing high-touch proactive personalized support & preparation — Monitor upcoming app/hardware changes, potentially gate and...
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Post Sales Technical Support Manager
9 hours ago
Mississauga, Canada Advanced Technology Search Group Full time**Job Type**: Full Time **Location**: Mississauga, ON Date Posted: 2025-03-03 Job ID: P4390675 **Qualifications and Educational Requirements**: - Degree in Electrical or Electronic Engineering (or equivalent experience) preferred to ensure a strong technical foundation - At least 8 years in technical support roles, with at least 2 years in a management...
