Assistant Manager, Public Safety

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

Reporting to the Director, Public Safety, the Assistant Manager, Public Safety, is responsible for assisting the Manager, Public Safety, with the oversight of all matters related to security and parking operations for the three hospital sites. The position is accountable for providing and maintaining a safe and secure environment for all patients, staff, volunteers and visitors through the standardization of corporate policies, procedures and practices for security including general security and protection services, security systems and surveillance, emergency dispatch and alarm response, access control management, parking enforcement and traffic management. The Assistant Manager, Public Safety, is a member of the hospital management team and participates in hospital-wide management activities as they relate to corporate initiatives.

Accountabilities:

• Identifies security risks and makes recommendations to implement security practices to secure a safe environment for patients, visitors, staff, medical staff, volunteers and property
• Completes a facility risk assessment evaluation to determine prevalence of healthcare security risks and vulnerabilities
• Develops and maintains department and corporate standards, policy and procedures and site post orders for security services for all sites
• Ensures all Security staff are trained in all aspects to deliver the Security Program including new officer training, progressive certification, specialized training such as use of force and leadership and development training
• Sets performance standards and determines development needs based on observing performance in the field
• Ensures effective operations in security operations centre including dispatch function, alarm response, surveillance and emergency code calling and response
• Ensures Security records incident reports through Osler incident reporting systems and that they are completed in accordance with Osler policies and procedures
• Manages notifiable incidents and coordinates with Quality and Patient Experience to report trends, document for potential legal review and conduct follow up investigations when necessary
• Provides expertise in internal investigations in collaboration with Human Resources, gathering necessary evidence in matters that are of sensitive and confidential
• Provides direction and responds to crisis situations and implements training initiatives in support of management of aggressive behaviour
• Ensures Security services respond appropriately to all hospital emergency situations categorized as colour-coded emergency codes and tests emergency response on a regular basis
• Conducts annual surveys related to safety and security and reports outcomes to develop short- and long-term goals for improvement strategies
• Coordinates with authorities with jurisdiction including provincial and local police, EMS and corrections officers to ensure that all protocols are in keeping with legislative requirements
• Monitors changes in legislation and accreditation standards that effect the security program and/or personnel
• Liaises with external agencies including Toronto Police Service, Peel Regional Police, Toronto and Brampton Fire Departments, municipal by-laws, corrections and public health personnel for programs and policies
• Ensures CCTV security cameras are monitored for security program and system parameters; incidents of interest shall be reported through the hospital's IRS (Datix) reporting system
• Ensures appropriate response to personal duress alarms and that these systems are tested on a regular basis
• Ensures access control systems and programs function in support of security and clinical programs
• Provides a secure and safe car parking environment for Osler patients, staff, medical staff, volunteers and visitors their vehicles and their property
• Ensures that day-to-day traffic management, including enforcement occurs in coordination with our parking services partners
• Provides subject matter expertise for redevelopment projects and leads security transition

• Post-secondary education in a related security or risk management field
• Certified Healthcare Security Supervisor designation
• Minimum of three years related experience (i.e. working within a security department of a large hospital in a security leadership role)
• Knowledge of security surveillance and access control systems
• Experience/training with management of aggressive behaviour
• Experienced in working in partnership with vendors, distributors, staff and management
• Working knowledge of Microsoft Office applications and incident reporting software
• Member of International Association for Healthcare Security and Safety preferred
• Demonstrated experience with facility and security equipment commissioning
• Proven planning, organizational, leadership and communication skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills, ability to motivate, inspire and facilitate teamwork

Core competencies:

• Demonstrated excellent interpersonal, communication, problem-solving, conflict-resolution and decision-making skills required
• Demonstrated ability to work collaboratively as a member of an inter-professional team
• Demonstrated knowledge of people-centred care
• Demonstrated experience with patient and family health teaching required
• Demonstrated leadership and facilitation skills required
• Demonstrated excellent customer service, organizational and critical-thinking skills required
• Demonstrated commitment to continuous learning and professional development as it applies to the profession and related field
• Demonstrated ability to work in a stressful environment
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
• May be required to travel and work between all Osler sites
• Excellent attendance, punctuality and work record

Hours: Currently days, 8 hours, regular onsite weekly work (subject to change in accordance with operational requirements)

Annual salary:

Minimum: $88,413.00

Maximum: $110,526.00

Fully Onsite: Roles involved in direct patient care that are needed onsite for each shift.

Application deadline: [Month, Day, Year]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.