Senior Merchant Success Operations Manager
2 days ago
Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or . As a Senior Operations Manager, US&C Merchant Ops, you will be directly responsible for driving success for a handful of top-tier Enterprise Grocery brands on the platform including Albertsons, Sprouts, Costco and more. You will work cross-functionally with other teams (i.e. Sales, Partner Management, Product, Support, Legal, Eng) to lead high-impact initiatives that can scale these brands to drive revenue growth and operational excellence. You will own first-of-its-kind projects to move us forward in the competitive GR space.
You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA.
What the Candidate Will Do
- Strategy : Build a thesis-driven and evidence backed strategy to improve the customer experience. You will dive deeply into how the business operates from the items that appear on an eater's catalog to the courier's final drop off, while becoming the owner of moving the needle on critical OKRs.
- Data analysis : Structure, execute, and communicate research to help inform the best practices and recommendations for merchants. You will need to pull and analyze data autonomously, set up experiments, and distinguish signal from noise.
- Stakeholder management: Orchestrate and influence the work of a wide range of cross-functional stakeholders including other Ops teams, Product, Finance, Partner Management, Support, and Legal while driving accountability to ensure deadlines are met.
- Communication: Share your knowledge and findings with merchants and other team members by leveraging both data analysis and story telling.
- Learning: Take your time and absorb all you can about Uber, the grocery and retail businesses, consumer applications, and real world logistics. This is an amazing opportunity to get your hands dirty and learn how the sausage is made.
Basic Qualifications
- 4+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field
- Bachelor's degree in Business, Economics, Engineering, Data Science, or a related quantitative field
Proficiency in SQL and strong skills in Excel/Google Sheets
Preferred Qualifications
- Proven ability to use data to inform strategy, identify trends, and optimize performance
- Grocery/CPG partnerships experience
- Previous client-facing experience
- Previous experience with managing complex data sets and tracking/hitting multiple OKRs
- Experience problem-solving and proposing unique solutions to complex issues
Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
For Canada-based roles: The base salary range for this role is CAD$114,000 per year - CAD$127,000 per year. For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link
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