Senior Manager,Merchant Services- Global Transaction Banking

Requisition ID: 246742

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Senior Manager, Merchant Services – Engagement contributes to the profitability and revenue growth of the Global Business Payments portfolio through the development and maintenance of business clients' payment products and initiatives that maximize market share and client growth opportunities.

The Senior Manager is responsible for the overall merchant experience across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and the Partner on building out go-to-market strategies for new product launches and refresh of existing capabilities. The Manager will work on identifying, understanding, and meeting specific merchant needs and addressing pain points arising through merchant feedback. Success in this role will be demonstrated by improved retention and satisfaction, while growing new opportunities with existing clients.

In this role, the Senior Manager will work independently, receiving direction from the Leadership team and will also participate in a collaborative and coordinated fashion with interdivisional product and sales groups, such as Global Brand and Marketing, Bank's Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Senior Manager must also be comfortable in managing a complex array of external vendors and partners.

Because of the complexities involved in this product line, prior relevant experience in product management, product engagement or product development would be a highly desirable asset.

What You'll Do

• Lead go-to-market strategies with the Partner and internal stakeholders to ensure success of new product capabilities are understood and are utilized across key segments and within the distribution network.
• Build-out merchant services governance framework and engagement roadmap (including ongoing training programs) in collaboration with all the stakeholders and the Partner.
• In collaboration with the Partner, internal stakeholders and based on market insights, develop, and deploy mass and targeted acquisition and switch offers to new and existing merchants.
• Present competitive intel and key insights in the current and adjacent markets with a focus on emerging industry trends, customer needs, key market markets, new segments and developing technologies.
• Creates an environment in which the Partner and internal stakeholders pursue effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations of operational risk, regulatory and compliance risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

What You'll Bring

• Degree / post graduate degree, preferably in business
• Minimum of 3 years relevant experience in the merchant services and/or payment industry
• 5 - 10 years' experience in people, stakeholder and vendor management.

Work Arrangement
Work in a standard office-based environment.

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#GTB2026
Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.