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Supervisor, Airport Passenger Services, YUL

3 weeks ago

Montreal, Quebec, Canada Air Inuit Full time

AIR INUIT CORPORATE PROFILE

Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world's most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

POSITION OVERVIEW

The Station Supervisor actively participates in the operational management of check-in, boarding, arrivals and baggage handling at the Montreal-Trudeau Airport terminal.

They report directly to the local Station Manager.

DUTIES AND RESPONSIBILITIES

  • Establish and maintain contractual relationships with our service providers at the Montréal airports and ensure they comply with SLAs;
  • Act as a point of reference for service provider agents;
  • Monitor local daily operations and respond quickly to irregularities to minimize impacts;
  • Rigorously manage operational plans related to Montréal operations;
  • Receive and verify baggage delivery reports from ground service providers and follow up on them, as required;
  • Liaise with airport authorities;
  • Represent Air Inuit at various airport community meetings in Montreal and Quebec City (AOC, ACC, TOWG, etc.) in place of the Station Manager when absent;
  • Act as the first responder for Air Inuit at the Montreal CCU and receive emergency alerts for Montreal;
  • Reconcile and approve monthly invoices for general fees for the airport terminal and baggage rooms in place of the Station Manager;
  • Receive Bulletins, ATZRs, and other communications from the Montreal Airport Authority and ensure they are forwarded to the appropriate internal departments;
  • Attend weekly operational meetings and follow up on SMS files related to their department;
  • Perform any other related tasks requested by management.

QUALIFICATIONS

  • Be dynamic and motivated;
  • Must be able to obtain a RAIC pass as well as a D/A (Ramp Driver's Permit);
  • Have extensive experience in airport operations and employee management;
  • A certification in administration is an asset;
  • Be bilingual (French/English, spoken and written). Ability to speak Inuktitut is an asset;
  • Good knowledge of air transport regulations and Transport Canada laws;
  • Good knowledge of Air Inuit's network and internal procedures is a considerable asset;
  • Have strong leadership skills in management;
  • Be available to travel within Nunavik and to other destinations;
  • The successful candidate must have a valid passport.

WORKING CONDITIONS

  • Schedule: Saturday to Wednesday, 37.5 hours per week;
  • Saturday and Sunday coverage from 6:30 a.m. to 2:30 p.m.;
  • Monday to Wednesday coverage from 1:00 p.m. to 9:00 p.m.

COMPENSATION

Air Inuit Ltd provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long term disability), 6% vacation and various other innovative benefits and recognition opportunities.

Compensation and benefits are determined according to corporate policy.

Level F ($49,614 - $67,397)

APPLICATION

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity. We believe in the importance of adopting fair employment practices. Therefore, all qualified candidates are considered. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

Air Inuit is committed to the principle of employment equity and invites applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. If you have any questions about Air Inuit's employment accessibility measures, please contact us at RH- .