Quality Assurance Specialist

3 days ago

Montreal, Quebec, Canada Mercuri Cuisine Inc Full time

Company Description

Mercuri Cuisine is a leader in airline and train catering solutions, as well as institutional and hospitality provisioning services. Specializing in onboard and airport lounge food services, the company is dedicated to innovating and enhancing the passenger experience. Mercuri Cuisine is committed to delivering restaurant-quality meals at scale for airlines, rail services, and prepared food catering. By combining superior standards with high-volume production, Mercuri Cuisine prioritizes customer satisfaction and elevates the quality of its offerings.

Key Responsibilities

Quality Assurance & Food Safety

  • Implement, maintain, and verify HACCP-based food safety programs
  • Ensure compliance with CFIA regulations, customer standards, and third-party audits (SQF, GFSI, airline or institutional clients)
  • Conduct internal audits, GMP inspections, and corrective action follow-ups
  • Manage preventive controls, CCP monitoring, and verification activities
  • Review and approve SOPs, SSOPs, and food safety documentation

Quality Control & Inspection
s

  • Perform and oversee in-process and finished product inspections
  • Verify raw material specifications, receiving inspections, and supplier compliance
  • Monitor critical quality parameters (temperature, weight, labeling, allergens)
  • Conduct sensory evaluations, shelf-life testing, and traceability exercises
  • Review batch records and production logs for accuracy and completeness

Regulatory & Audit Management

  • Act as primary contact during CFIA, SQF, customer, and third-party audits
  • Prepare audit documentation, corrective action plans, and root-cause analyses
  • Maintain records for recalls, complaints, deviations, and non-conformances
  • Support mock recalls and traceability drills

Training & Team Support

  • Train production and sanitation staff on food safety, GMPs, allergens, and hygiene
  • Coach supervisors and line staff on quality expectations and compliance
  • Promote a strong food safety culture throughout the facility

Continuous Improvement

  • Identify quality risks and opportunities for process improvement
  • Collaborate with production, sanitation, and maintenance teams
  • Track KPIs related to quality, food safety incidents, and customer complaints
  • Support new product launches and validation trials

Qualifications & Experience Required

  • Diploma or degree in Food Science, Food Technology, Microbiology, or related field
  • Minimum 3–5 years experience in a food manufacturing or production environment
  • Strong working knowledge of HACCP, GMPs, CFIA regulations
  • Experience with SQF, BRC, or other GFSI-recognized standards
  • Strong documentation, audit, and reporting skills

Preferred

  • SQF Practitioner or HACCP certification
  • Experience in ready-to-eat (RTE), airline catering, or institutional food production
  • Familiarity with allergen management and label compliance
  • Bilingual (English/French) considered an asset in Quebec

Key Competencies

  • High attention to detail and strong organizational skills
  • Ability to work cross-functionally in a fast-paced production environment
  • Strong problem-solving and root-cause analysis capabilities
  • Confident communicator with production teams and regulators
  • Ability to lead by example and enforce standards

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