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Program Assistant – WorkBC Cloverdale- Full Time, Indefinite Period
2 weeks ago
MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
JOIN OUR TEAM
We are looking for a motivated and compassionate individual to join the WorkBC team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
POSITION FUNCTION:
The Program Assistant provides administrative support to the WorkBC centre; and is the primary substitute for the Client Service Worker and Employment Resource Advisor when absent. This role is a hybrid of administrative tasks and client supports; it requires MS Office skills, clear communication, and solid understanding of WorkBC policy and services. In addition, you will be responsible for initial point of contact for visitors to the center. Register clients, book appointments, and respond to inquiries in person and over the phone. Furthermore, as coverage for the Resource Room Advisor, you will troubleshoot computer issues, update the job board, provide feedback on the job search, as well as additional administrative support to WorkBC Centre staff/management.
KEY DUTIES AND RESPONSIBILITIES:
- Answer phone call inquiries of program/service information, and transfer calls.
- Support clients in the resource room, assist with computer usage, job search techniques,
online applications and resume creation.
- Support/determine eligibility criteria of client for self-service or case management services.
- Assist clients to register for services through the Online Employment Services (OES) portal.
- Resolve incoming and outgoing Service Requests (SRs) – Prospect Matching.
- Access employment and community related information and supports, as well as government programs or benefits, clients may benefit from.
- Provide and assist with job search and job start financial supports to clients.
- Order office, kitchen, and program supplies.
- Manage petty cash, ensure receipts are obtained.
- Book interpretation and translation services for clients and Employment Counselors.
- Conduct in-person and virtual information sessions to provide details on program/services.
- Provide back-up coverage and support for the Client Service Worker/Employment Resource Advisor.
- Provide back-up coverage and support to the Financial Support Clerk. Purchase e-gift cards, gas cards, and compass tickets for clients' supports/incentives.
QUALIFICATIONS:
- Completion of secondary school, and completion of a one or two-year college or other program for administrative assistants, and/or comparable experience.
- Demonstrated experience in providing customer service, resolving issues both in person and
in a virtual service delivery environment. - Facilitation skills
- Experience working with individuals with complex barriers and a broad range of cultural backgrounds.
- Current and satisfactory Criminal Record Check required.
- Proficiency with MS Office suite, databases, and standard office equipment.
- Strong written and verbal English communication skills
- Cultural awareness
- Ability to problem-solve/troubleshoot
- Tactful, discrete, diplomatic, patient, flexible
- Ability to work independently and with a team
- Ability to work under pressure and manage stress
- Organized and able to set priorities and meet deadlines
BONUS SKILLS/CERTIFICATIONS:
- Proficiency in a second language will be considered an asset.
- Integrated Case Management system (ICM) knowledge will be considered an asset.
- Career Development Practitioner certification
COMPENSATION: $ $25.70 per hour
HOURS: Full-time, 35 hours/week
Able to work one Saturday a month on a rotating basis.
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: Wednesday, October 15, 2025 by 4:30 pm.
IMPORTANT NOTES:
- MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
