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ServiceNow Production Support Engineer Canada – Remote

1 hour ago

Toronto, Ontario, Canada BURGEON IT SERVICES Full time

Job Title

ServiceNow Production Support Engineer

Location

Canada – Remote

Duration

Long-term Contract

Please share me the resumes at

Job Summary

We are looking for a
ServiceNow Production Support Engineer
with strong experience in
ServiceNow ITSM and HRSD
, along with
Unix and Oracle SQL
skills. The role focuses on
production support, issue triage, root cause analysis, and collaboration with multiple support teams and stakeholders
.

Required Skills & Experience

  • ServiceNow
    ITSM
    and
    HRSD
    modules (mandatory)
  • Strong
    production support
    experience
  • Unix/Linux
    troubleshooting
  • Oracle SQL
    (queries, data analysis, debugging)
  • Experience analyzing code and debugging production issues
  • Incident management, triaging, and resolution
  • Strong communication and client-facing skills

Responsibilities

  • Provide L2/L3 support for production issues
  • Analyze, debug, and resolve application-related issues
  • Perform root cause analysis and implement fixes
  • Collaborate with client stakeholders and cross-functional support teams
  • Ensure timely resolution of incidents and service requests