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Inbound Product Manager

6 hours ago

Toronto, Ontario, Canada ServiceNow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

  • Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
  • Communicate product priorities and build consensus
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
  • Work with multiple teams to guide projects through development and bring high-quality products to life
  • Responsible for designing, developing, implementing and maintaining sales compensation models with Varicent (Sales Compensation tool)
  • Perform requirement discovery, design, build and unit testing activities for ICM model
  • Design and implement data extract/transform/load (ETL) strategies for ICM models
  • Participate in creating test plans, test cases, and performing unit and integration testing
  • Support and maintain existing ICM applications - troubleshoot and fix defects, perform maintenance activities
Qualifications

To be successful in this role you have:

  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
  • 3+ years of experience in a software development role
  • 2+ years of Varicent ICM experience designing, developing and maintaining ICM models and reports with at least two full lifecycle implementations of Varicent ICM
  • Experience in the use of Varicent ICM modules (eg: Composer, Portal Access, Task Manager, Presenter reports , Adaptive Reports and Webform reports)
  • Experience with building import (intra-model & query function) processes, workflow processes, calculation logic, reports, and web forms
  • SQL query expertise
  • Experience with web technologies including HTML, CSS, and JavaScript (jQuery framework)
  • Experience in Python programming skills to debug existing scripts
  • Strong prioritization skills and the discipline to focus on high impact activities
Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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