Housekeeping Manager

3 days ago

Brantford ON NR J, Canada Best Western Brantford Hotel & Conference Centre Full time

Job Description: Housekeeping Manager

Location: Best Western Brantford Hotel & Conference Centre

Department: Housekeeping

Reports To: General Manager

Employment Type: Full-Time

Position Summary

We are seeking a dynamic and experienced Housekeeping Manager to lead our housekeeping operations at the Best Western Brantford. This role is ideal for a hands-on leader who thrives in a unionized environment and is passionate about maintaining high standards of cleanliness, guest satisfaction, and team collaboration.

Key Responsibilities

  • Supervise and coordinate daily housekeeping activities, including room cleaning, public areas, laundry, and inventory management
  • Lead, motivate, and support a unionized housekeeping team in accordance with collective agreements and hotel policies
  • Ensure compliance with health and safety regulations, sanitation standards, and brand requirements
  • Conduct regular inspections to maintain quality assurance and guest satisfaction
  • Manage scheduling, payroll, and performance evaluations for housekeeping staff
  • Collaborate with other departments to ensure seamless guest experiences
  • Address guest concerns promptly and professionally
  • Monitor and control housekeeping budgets, supplies, and equipment usage

Qualifications

  • Minimum 3 years of housekeeping supervisory experience, preferably in a unionized hospitality setting
  • Strong understanding of collective agreements and labor relations
  • Excellent leadership, communication, and conflict resolution skills
  • Detail-oriented with a commitment to cleanliness and guest service
  • Proficient in housekeeping software and Microsoft Office Suite; experience with Visual Matrix PMS considered an asset
  • Familiarity with Best Western brand standards and inspection criteria, including the "We Care Clean" program and quality assurance audits
  • Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as required by operational needs

Compensation and Benefits

  • Salary range: $40,000 to $45,000 annually
  • Comprehensive benefits package including health, dental, and vision coverage
  • Paid vacation and sick leave
  • Employee discounts on hotel stays and services
  • Opportunities for professional development and career advancement

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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