Medical Secretary/Receptionist

8 hours ago

Richmond Hill ON LE L, Canada York Region Sleep Disorder Clinic Full time

Overview

We are seeking a professional and organized Receptionist/Secretary to join our busy dental practice. The ideal candidate will serve as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative tasks efficiently. This role offers an opportunity to work in a dynamic medical environment, supporting both dental and medical office operations with a focus on accuracy and professionalism.

Duties

  • Greet patients and visitors warmly upon arrival, ensuring a positive first impression
  • Manage multi-line phone systems to handle appointment scheduling, inquiries, and follow-ups
  • Schedule, confirm, and reschedule patient appointments using electronic medical records systems such as Dentrix and Epic
  • Verify patient insurance information and update records accurately in the system
  • Collect patient information and assist with check-in/check-out procedures
  • Maintain organized patient records in compliance with privacy regulations
  • Assist with billing processes and insurance claims as needed
  • Support front desk operations by handling correspondence, filing, and other administrative tasks
  • Ensure the reception area is tidy, welcoming, and well-stocked with necessary supplies

Requirements

  • Prior experience as a dental receptionist or in a medical office setting is highly preferred
  • Proficiency with electronic medical records systems such as Dentrix and Epic
  • Knowledge of medical terminology relevant to dental and healthcare environments
  • Strong office experience including familiarity with multi-line phone systems and front desk procedures
  • Excellent organizational skills with attention to detail
  • Ability to communicate effectively with patients, staff, and healthcare providers
  • Professional demeanor with strong customer service skills
  • Administrative experience supporting busy front desks in healthcare settings is desirable

This role is vital to ensuring smooth daily operations within our practice while delivering outstanding service to our patients. We value professionalism, efficiency, and a friendly attitude in our team members.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Expected hours: 39 per week

Work Location: In person

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