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Team Lead/Senior Investigator

2 weeks ago

Calgary, Alberta, Canada Government Of Alberta Full time $79,000 - $104,000 per year

Job Information

Job Requisition ID: 76658

Ministry: Assisted Living and Social Services

Location: Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: November 10, 2025

Classification: Program Services 4

Salary: $3,056.50 to $4,006.62 bi-weekly ($79,774 - $104,572/year)

The Ministry of Assisted Living and Social Services leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website:

Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services, including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.

Role Responsibilities

Reporting to the Manager of the Investigation Unit and working in collaboration with the Manager of Program Integrity and Fraud Awareness, the Team Lead/Senior Investigator manages and participates in the work of the province-wide investigative group.

In this role, the Team Lead has the opportunity to supervise staff that have been assigned investigations, related to alleged misuse or abuse of program benefits, and review evidence to evaluate and decide on a criminal prosecution. You may also carry a caseload and perform complex investigations, including internal investigations on Assisted Living and Social Services staff.

As a member of the unit's leadership team, you will provide direction on the implementation of goals and strategies and help build an effective team. You will also translate broad organizational needs into meaningful, functional actions taken by staff.

This role provides the opportunity to consult, collaborate, and build relationships with stakeholders, both internally and externally. This will improve the exchange of information on trends and process improvements. Due to the nature of investigations, interactions with suspects, witnesses, and program clients can be challenging. At times it can be adversarial, therefore well-developed skills in communication, problem solving, and professional conduct are very important for success in the role.

As a Team Lead Senior Investigator, you will be playing a significant role in establishing and maintaining a work environment that is conducive to employee satisfaction and productivity. The ability to de-escalate confrontational situations will be a key attribute of the role.

To be successful in this role, the candidate must possess the following:

  • Exceptional written and verbal communication skills.
  • Demonstrated conflict resolution and decision-making experience.
  • Experience and training with structured interviews and strong organizational skills.
  • Ability to respond to priorities under short timelines and contribute to constructive leadership outcomes.

Please

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

To be successful in this role, a candidate will demonstrate:

Agility

Works creatively within policies and procedures to proactively meet goals; Remains calm and composed even in difficult or stressful situations.

Drive for Results

Sets and accomplishes goals and priorities in order to deliver outcomes consistent with Government direction, departmental objectives and public expectations.

Develop Self and Others

Takes initiative to stay current on a broad range of topics with new approaches and/or technologies that may impact his or her area; Shares knowledge and insights with others.

Build Collaborative Environments

Contributes positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way.

Develop Networks

Informs key stakeholders of relevant information in a timely manner. Is aware of own impact on others and the impression being made through interactions. Is professional and respectful in all interactions.

Systems Thinking

Seeks information and analyzes long-term outcomes. Focuses on goals and values in addition to the process.

Creative Problem Solving

Breaks straightforward problems down into manageable components to identify what needs to be done. Asks questions to get a deeper understanding of the present issue.

Qualifications

University graduation in a related field plus 4 years progressively responsible related experience. Demonstrated leadership or supervisory experience mentoring individuals is required.

You must be eligible and able to obtain Commissioner for Oaths and Alberta Peace Officer appointments.

Must possess a valid driver's license and have a reliable vehicle as travel is required.

Equivalencies maybe considered - directly related education or experience on the basis of:

  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

Assets:

Law Enforcement Experience:

  • Preparing Judicial Authorizations
  • Completing Disclosure
  • Testifying in Court

Knowledge of the following legislation:

  • Income Employment Supports Act and Regulations (IS)
  • Assured Income for the Severely Handicap and Regulations (AISH)
  • Persons with Developmental Disabilities (PDD)
  • Family Support for Children with Disabilities (FSCD)
  • Emergency Management Act
  • Criminal Code of Canada
Notes

Hours of work: Monday – Friday, 8:15 am -4:30 pm (36.25/week)

This competition would be used to fill a permanent position located in Calgary.

Please outline your experience as it relates to the qualifications.

Applications without a cover letter will not be considered.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Your cover letter and resume will be used as a screening tool to assess your written communication.

Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

Working for the Alberta Public Service -

  • Public Service Pension Plan (PSPP) -
  • Alberta Public Service Benefit Information -
  • Professional learning and development -
  • Research Alberta Public Service Careers tool –
  • Positive workplace culture and work-life balance
  • Leadership and mentorship programs

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Elena Arefeva