Senior Manager, Change Management, Training

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As part of the Global Finance Strategic alignment with the new all-bank strategy, the Senior Manager, Change Management, Training and Communication is responsible for managing change management initiatives related to the Financial Planning & Analysis modernization program and enterprise-wide implementation of Anaplan. The Senior Manager contributes to the overall success of Global Finance in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships leveraging broader Bank relationships, systems and knowledge.
• Support the Director in development and implementation of change management strategies to aid the FP&A modernization program.
• Collaborate with stakeholders / multi-functional teams to identify change impacts and develop mitigation plans.
• Manage alignment of change management activities with the overall program objectives.
• Assist the Director in the development and management of processes to drive ongoing Anaplan usage.
• Manage and support the Director in engagements with finance and enterprise-wide business partners to understand their needs and concerns related to Anaplan implementation.
• Design and facilitate communication and collaboration among stakeholders to ensure timely delivery and smooth transitions.
• Design and prepare reports and presentations to update senior leaders on change management progress and challenges, and support appropriate escalations as needed.
• Manage the design and delivery of training programs to support the adoption of new processes and technologies.
• Create training materials and resources to ensure effective knowledge transfer.
• Monitor and evaluate the effectiveness of training programs and manage necessary adjustments.
• Design and implement communication plans to keep stakeholders informed about change initiatives.
• Create communication materials, such as presentations, newsletters, and emails, to convey key messages.
• Manage consistent and transparent communication throughout the change process.
• Support User Acceptance Testing (UAT) by coordinating test planning, execution, and issue resolution in collaboration with business and technical teams.
• Identify potential risks and resistance related to change initiatives and developing mitigation strategies.
• Monitor and address issues that arise during the implementation of change initiatives.
• Ensure compliance with regulatory and organizational requirements related to change management.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Minimum 5+ years of business experience with a focus on Finance, change management, transformational initiatives.
• Minimum education level of a University degree in Education, Communications, Business Management, Finance or equivalent.
• Change management, communications and training experience is required. Change Management certification is preferred.
• Excellent written, verbal and interpersonal skills.
• Well-developed presentation and written communication skills. Ability to prepare communications and training materials, and interact effectively with internal and external parties to build relationships
• Ability to deliver results in a fast-paced, challenging, and dynamic business environment.
• Strong planning, analytical, and problem-solving skills
• Highly developed relationship management skills to effectively manage relationships across the Bank, and with external vendors.
• Strong technical skills in MS Office including Word, Excel, and PowerPoint.
• Experience using JIRA to support testing activities, including tracking defects, managing test cases, and collaborating with technical teams, is preferred.

What's in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one
• Your career matters You will have access to career development and progression opportunities.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.