OS & D Specialist

You belong at Day & Ross.

OS&D Specialist

Full-time

Surrey, BC

Scheudle: 1pm – 9pm

The OS&D Coordinator is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to "Zero".

How You'll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies
• Ensure that OS&D procedures are current and available to team members and that assistance can is provided when necessary
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial
• Good working knowledge of Excel and other MS office programs.
• Specific experience working with damaged freight is an asset.
• Previous experience with the AS/400 would be considered an asset.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision

To apply, visit our Careers page at

If you're chosen for the role, you'll be asked to provide reference and criminal background checks before employment. You'll only be contacted if you're selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.