Salesforce Business Analyst

Req ID: 340387

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Business Analyst - Remote Canada role.

We are seeking a highly skilled Salesforce Business Analyst with expertise across Sales, Service, Experience, AI, CPQ, MuleSoft, and Data Cloud solutions. The ideal candidate will play a pivotal role in bridging business needs with technical solutions, driving digital transformation, and enabling seamless customer and operational journeys.

Day to Day/Job Function

• Partner with business stakeholders to gather, analyze, and document requirements across domains including Customers, Claims, Rebates, Quoting, Approvals, Routings, Products & Pricing, and OEMs.
• Collaborate with solution architects, developers, and product owners to translate business requirements into functional specifications and user stories.
• Drive process improvements in Sales, Service, and Experience Cloud environments with a focus on scalability, automation, and AI adoption.
• Work closely with technical teams on Salesforce CPQ, MuleSoft integrations, and Data Cloud initiatives to deliver seamless data flows and connected customer experiences.
• Support design and delivery of Einstein AI use cases to improve decision-making, personalization, and predictive insights.
• Participate in end-to-end testing, ensuring solutions meet business requirements and are aligned with compliance/regulatory needs.
• Facilitate workshops, requirement sessions, and user training to ensure adoption and value realization.
• Provide insights on industry best practices, customer experience trends, and future-ready capabilities such as Agentic AI.

Required Qualifications

• 8+ years of experience as a Business Analyst in enterprise IT projects.
• 8+ years experience in Salesforce ecosystem (Sales, Service, Experience Clouds) and CPQ functionality.
• 5+ years experience with MuleSoft integration design and Data Cloud data modeling concepts.
• Familiarity with Einstein AI or other AI-driven business solutions.
• Strong analytical skills with the ability to map business processes and identify optimization opportunities.
• Excellent communication and stakeholder management skills, with experience working in cross-functional teams.
• Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.

Preferred Certifications

• Salesforce Admin

Preferred Experience

• Exposure to Agentic AI and its applications in enterprise business workflows.
• Knowledge of advanced automation, orchestration, and intelligent routing solutions.
• Experience in regulated industries with complex workflows (e.g., OEMs, claims, rebates).
  Salesforce certifications (BA, CPQ Specialist, MuleSoft, or Data Cloud) are a plus

Ideal Mindset:

• Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.
• Analytical. You like to dissect complex processes and can help forge a path based on your findings.
• Self-driven. Motivated individual who can efficiently influence delivery in complicated matrix organization."

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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