Director of Operations

Benefits:

• Competitive salary
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off

We're seeking a dynamic, results-driven Director of Operations to lead and elevate performance across the KW region of Crunch Canada, supporting locations in Waterloo, Kitchener, and Cambridge. This is a high-impact leadership role, ideal for someone with a passion for operational excellence, team development, and creating outstanding member experiences. The Director of Operations will drive strategy, ensure consistent execution of company initiatives, and serve as a key partner in achieving organizational goals. If you're an experienced industry leader who thrives in a fast-paced environment and has a proven track record of delivering results, we want to hear from you.

Core Responsibilities

Operational Leadership

• Lead day-to-day operations across multiple clubs to ensure efficiency, service excellence, and compliance with all brand standards.
• Partner with club managers to create high-performing, service-oriented teams that deliver exceptional member experiences.
• Align regional operations with company goals through strategic planning, KPI tracking, and continuous process improvements.
• Conduct regular site visits to support, coach, and assess club operations and staff performance.

Financial Performance & Accountability

• Develop, manage, and analyze club budgets to ensure profitability and operational efficiency.
• Monitor P&L statements, drive cost control strategies, and identify revenue opportunities without compromising service quality.
• Collaborate with sales and marketing teams to drive growth, enhance retention, and achieve membership and revenue targets.

People & Culture Leadership

• Recruit, mentor, and retain top-tier talent, fostering a culture of excellence, accountability, and team collaboration.
• Conduct performance evaluations, set development plans, and provide continuous feedback to empower team success.
• Build strong, engaged teams across all departments including front desk, fitness, sales, and group exercise.

Member Experience & Retention

• Champion a member-first culture by implementing retention strategies, resolving escalated concerns, and creating loyalty-building programs.
• Plan and execute member engagement initiatives, events, and promotional activities that build community and drive satisfaction.

Strategic Growth & Innovation

• Identify emerging trends and translate them into new programs, services, and operational enhancements.
• Support cross-functional teams to execute marketing campaigns and regional promotions that grow brand awareness and membership.
• Leverage competitive insights and member feedback to inform strategic decision-making.

Health, Safety & Compliance

• Ensure all locations operate in full compliance with local, state, and federal regulations, as well as industry best practices.
• Conduct regular safety audits, maintain staff certifications, and reinforce a safe, inclusive, and welcoming environment for all.

Qualifications & Competencies

• 5+ years of multi-unit management experience, ideally in the fitness, hospitality, or service industries.
• Strong financial acumen with experience managing P&L, budgets, and revenue-driving initiatives.
• Exceptional leadership, communication, and team-building skills.
• Proven ability to implement operational improvements and exceed performance targets.
• Passion for fitness, wellness, and creating inspiring member experiences.
• Willingness to travel regionally as needed.

Why Join Us?

At Crunch, we're more than a gym—we're a community. As Director of Operations, you'll play a pivotal role in shaping our culture, developing future leaders, and delivering a best-in-class fitness experience. If you're ready to make a meaningful impact and grow with one of the most recognizable names in fitness, apply today.

About Crunch Fitness

• Be a part of the greatest growth story ever to be told in the fitness industry
• The company is rapidly expanding its club footprint throughout Canada, and it is led by a management team with over 100 years of combined experience in the fitness industry.
• With over 500 locations, Crunch Fitness is a leader in offering the highest value to its members at the lowest cost

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

We Also Offer:

• A flexible work schedule that supports your work/life harmony
• Competitive compensation that includes 100% employer paid health and dental benefits
• Free Crunch Fitness Membership for yourself and a guest
• A very fun and engaging work environment that is unmatched
• Paid vacation and wellness days

Vacancy Status: This posting is for an existing vacancy.