Client Relations Executive

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory.

Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays.

Responsibilities/Qualifications:

· Ability to read and understand medical information related to the specialized area.

· Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.

· Possess strong listening skills.

· Ability to define and resolve problems and collaborate with sales leadership.

· Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.

· Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.

· Strong territory management skills, calling on a broad base of customers (MD's, RN's, Treatment Centers, ancillary staff, local chapters, patients, etc.)

· Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.

· Strong presentation and meeting facilitation skills desired.

· Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.

· Computer skills (Microsoft Office, Sales Force) highly desired.

· Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.

· Ability to interpret policies, procedures and instructions, and remain compliant within those policies

· Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty's excellent reputation within the healthcare community.

Required Qualifications

• 5+ years of experience in a marketing or community relations role

• 2+ years of experience in hemophilia, pharmaceutical sales, specialty pharmacy, or related experience

• Ability to access hemophilia medical offices to act as a liaison between prescribers and our dispensing pharmacies

• Must possess a valid and current driver's license.

• Must possess personal vehicle sufficiently reliable to meet the travel requirement

Preferred Qualifications

• Experience supporting the Hemophilia community

Education
High school education of equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.