Service Technician

2 days ago

Vancouver, British Columbia, Canada Patterson Companies, Inc. Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Who are we looking for as a Field Service Technician? Our Vancouver branch is looking for a worker who's interested in the field of bio-medical (dental) device and equipment repair for the Vancouver Island. The Service Technician will provide maintenance/repairs on a variety of dental equipment and products. The technician learns and follows manufacturer guidelines relative to the repair of devices.

Essential Functions
  • Determines the parts, supplies or tools required to complete service requests.
  • Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
  • Repairs equipment to manufacturer specs.
  • Ensures the service commitments are met within standard response time.
  • Work with Sales Representatives to present Maintenance Agreements to customers.
  • Follow repair and manufacturer schedules for customers on Service Agreements.
  • Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.
  • Learns and follows specific manufacturer guidelines for repairs as well as all company policies related to asepsis.
  • Trains customers on the use and basic maintenance of all equipment sold.
  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
  • Manages inventory and restocks when necessary.
  • Performs other duties as assigned.

Job Qualifications

  • Electronics diploma or any other relevant experience.
  • Background in contracting, plumbing, mechanics or electrical is preferred.
  • Valid driver's license and in order required.
  • Strong customer service skills and a positive attitude.
  • Strong organizational skills, sound judgment and excellent decision-making abilities.
  • Knowledge of the dental industry is an asset.
  • Excellent oral and written communication skills in English.

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