Customer Service Trainer

2 weeks ago

Hamilton, Ontario, Canada Executive Aviation Full time $224,000 - $275,000 per year

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you

Our operation in Hamilton keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. Do you like helping new and existing employees reach their full potential? Are you naturally outgoing and someone who leads by example? Are you organized and disciplined yet able to adapt in a fast-paced and ever-changing environment? Do you have significant expertise in airline customer service operations? Do you love to travel and want to travel even more at discounted rates? If you've answered yes to any of these questions, we want you

Executive Aviation is hiring Customer Service Trainer to lead our training program at the Hamilton International Airport (YHM). Specifically, we are looking for someone to train employees on air carrier and Executive Aviation procedures to ensure we are providing exemplary service to our clients and their passengers. The successful candidate will be required to demonstrate a strong knowledge of best practices and the ability to facilitate in class, on-line, and on the job classes. This role will be a part-time leadership role.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $22.05-$27.30/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals The sky's the limit with Executive Aviation.

Responsibilities

  • Leading and developing the local training program
  • Maintaining documentation and records including air carrier trainer matrixes
  • Scheduling and facilitating course material to meet initial and recurrent requirements
  • Represent EA in carrier train the trainer programs
  • Providing hands on job shadowing instruction
  • Providing instruction and coaching employees on best practices
  • Providing equipment demonstration and instruction
  • Promoting safe work practices

Qualifications

  • Training experience in in-class, on-the-job and on-line settings
  • At least 2 years of airline customer service experience
  • Demonstrated ability to lead by example by creating a positive learning and working environment
  • Must have RAIC and a driver's license
  • Ability to travel, with reimbursement
  • Strong communication and interpersonal skills
  • Demonstrated proficiency with computer software including Word, PowerPoint, and Excel
  • Flexible and patient characteristics

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