Risk Management Claims Analyst

Job Details
Temporary, Full-Time (Non-UnionT)

Duration
Approximately 12-15 months

Posting Status
Open to all current Town of Oakville employees and external applicants

Closing Date
Applications for this position must be received at
October 10, 2025
We Offer

• A hybrid work schedule
• An optional defined benefit pension plan (OMERS)
• Contract employee benefits package
• A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things

Reporting to the Manager, Purchasing, the risk management claims analyst is responsible for administering and managing the insurance claims process and keeping management informed of sensitive and high-profile claims where litigation may be anticipated.

What can I expect to do in this role?
As The Risk Management Claims Analyst, You Will

• Manage the claims process including opening and closing claim files, investigate and review claims and make appropriate recommendations, participate in legal proceedings, prepare outgoing correspondence/reports, coordinate and attend meetings with involved parties and directly handle small claims including property and vehicle physical damage, and subrogation files and ensure confidentiality throughout the process.
• Respond to enquiries/complaints from the public, claimants, contractors, insurers/adjusters, lawyers, and town staff in the investigation and settlement of claims, to obtain or exchange information pertaining to liability, coverage and matters requiring referral to other departments and facilitates communication and settlement of claims by the appropriate third parties/vendors/contractors where possible.
• Manage the filing of all risk management documentation including claim files, incident reports and correspondence ensuring confidentiality and security of information storage and handling.
• Conducts regular updates to files ensuring they are current with liability information, reserves, payments to contractors, claimants, and all claims service providers, to ensure financial data is current for each quarter.
• Research, plan, coordinate and deliver interpretations of Town's insurance policy including coverage issues, availing subrogation opportunity, completing production/evidence requests, such as maintenance recording/logs, staff reports, and staff witness testimony to protect the Town's interests and advises staff accordingly.
• Participate or lead educational seminars, committee meetings, and risk management initiatives including risk assessments and risk audits.
• Must be able to interpret a complex legal and regulatory framework and determine appropriate coverage and indemnification to effectively manage loss and expense costs.
• Responsible for preparing and analyzing financial and loss reports, claims reports, and all financial information associated with claims management including reconciling reserves and all insurance and operations accounts to general ledger.
• Support the manager in the development and implementation of Risk Management policies, procedures and programs designed to reduce the potential liability of future issuance claims for the Town.
• Maintain a claims management database including preparing reports both standard and ad hoc reports and provide detail analysis identifying trends and risk exposures.
• Meet with insurance-risk management team and insurer to review open claims exposure, strategy, reserve analysis, and prepares analysis, forecast, supporting schedules and all regulatory and other claims reporting documentation as required.
• Assist in the preparation of the Town's annual insurance renewal/ claims budget including gathering and analyzing claims data, ensuring assets are properly valued and adequately inventoried including arranging for periodic appraisals as required.
• Review contract provisions and procurement documents and provide appropriate advice on insurance requirements, indemnification, and waivers of liability and limitation of liability provisions.
• Prepare RFPs and participate in the selection of suitable suppliers for various insurance and claims related services and monitors the work of suppliers to ensure services are conducted in the appropriate manner.
• Perform other related duties, as assigned, in accordance with job responsibilities or necessary departmental or corporate objectives.

How do I qualify?
You have a university degree or diploma in Business Administration, Finance, Economics, Public Administration, or relevant discipline, as well as a Chartered Insurance Professional (CIP) designation or a Certified Risk Management (CRM) designation from a recognized institution. Your formal education is augmented by three years of experience in liability claims, errors and omission/professional liability claims, subrogation, mediation, and litigation relating to insurable risks preferably in a municipal setting.

In Addition, Your Experience Includes

• Sound knowledge of principles, practices and techniques involved in the processing of insurance claims and familiarity with computerized financial environment.
• Sound knowledge of risk management principles.
• Understanding of insurance policies, knowledge of general negligence law and insurance case law, and maintains current knowledge of the Municipal Act (Ontario) as it relates to available defenses against claims and advice and direction regarding maintenance records/logs.
• Ability to work under tight timeframes and work independently with minimal supervision.
• Must possess strong written communication skills, and the ability to deal efficiently and courteously with the public and staff; and
• The successful candidate must hold a valid and unrestricted Ontario Driver's License Class G minimum and will be required to supply their own personal vehicle for performing job duties/corporate business.

Core Knowledge Required For Success
You are an experienced professional with a comprehensive knowledge of:

• Reviewing contracts and providing advice on insurance, indemnification, waivers of liability, and limitation of liability provisions.
• Policies, procedures, and programs designed to reduce the potential liability of future claims for the town.
• Word processing, email, and database software.

Corporate Values
Teamwork, accountability, dedication, honesty, innovation and respect.

DATED:
September 15, 2025

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.
We thank all applicants and advise that only those selected for an interview will be contacted.