Collection Coordinator

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Collection Coordinator to join our Finance team based in Halifax, Nova Scotia.

This is a Temporary Full Time Opportunity for an approximate 18 month term.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching) 
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Responsible for the review and analysis of client aged receivables
• Review aged account collection matters in meetings you lead with sites
• Negotiate collection or related payment plans with clients and families
• Communicating potential errors or write off in a timely manner to the Revenue Cycle Manager
• Reviewing aged accounts and ensuring collection processes are followed, reporting regularly on status of aged accounts and collection efforts
• Utilizes established tracking tools to monitor aged accounts receivable and work with legal counsel and the Revenue Cycle Manager to actively collect overdue accounts in accordance with the company's collection policy and associated guidelines
• Administers collection documents, communications and paperwork
• Address complex resident account issues related to collection or overdue accounts

About You

In addition to placing high value on accuracy, collaboration, and accountability, you bring:

• Diploma in Accounting or equivalent experience
• Minimum 5 years prior collection or receivables related experience
• Experience with Yardi software an asset
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
• Excellent communication and organizational skills

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People, apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization.  Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.