People Partner

Join Symend as our next People Partner and help shape an exceptional employee experience across the organization.
We're looking for a highly organized, proactive, and people-focused HR professional who thrives in a fast-paced environment and enjoys wearing many hats. As Symend's
sole People Partner
, you will play a critical role in delivering day-to-day People Operations support and ensuring a consistent, positive employee experience from onboarding to offboarding.

If you're energized by variety, enjoy building relationships across teams, and excel at keeping People processes running smoothly, this role offers the opportunity to make a meaningful impact.

Duties and responsibilities:
People Operations & HR Administration

• Administer and maintain Symend's HRIS, HiBob, ensuring accurate employee data, workflows, and reporting.
• Execute HR plan including all core People processes including onboarding, offboarding, job changes, leave administration, and employment letters.
• Act as the primary contact for employees and leaders regarding People policies, processes, and general HR inquiries.
• Provide first-line guidance to leaders on employee relations topics, including role/compensation changes, performance management, investigations, conflict resolution, coaching, leave management, etc.
• Maintain People templates and internal documentation to ensure accuracy and consistency.

Recruitment & Hiring

• Using JazzHR, oversee and coordinate full-cycle recruitment for all roles, including job postings, candidate screening, interview scheduling, candidate communication and the offer process.

People Programs & Performance

• Administer all people programs including the annual performance review cycle, including system configuration, communications, timelines, and support for leaders.
• Support compensation and promotion processes by ensuring accurate data, documentation, and tracking.
• Maintain organizational charts and provide support for workforce planning.

Employee Engagement, Culture & Communications

• Launch and lead the Social Committee, coordinating events, communications, and culture initiatives.
• Administer Symend's All Hands meetings, including agenda creation, content collection, slide support, and FAQ drafting.
• Support employee engagement surveys and assist with follow-up action planning.

Compliance & Policy Administration

• Update and distribute annual People policies, ensuring employees review and acknowledge required documentation.
• Serve as the People function point of contact during compliance and financial audits, providing requested policies, employee files, and procedural explanations.
• Maintain organized, audit-ready People documentation and ensure alignment with internal policies and employment legislation.
• Support the CFO with confidential People-related activities associated with corporate transactions or organizational changes, ensuring accurate documentation, consistency, and compliance.

General Administrative & Facility Support

• Administer intern application grants and liaise with external programs or institutions as required.
• Assist with facility and office tasks, including ordering name badges, maintaining seating plans, and coordinating general office requests.
• Manage People-related vendors such as benefits providers and background check partners.
• Perform other duties as assigned.

Qualifications, Abilities, and Skills Required:
Education:

• Post-secondary education in Human Resources, Business Administration, or related discipline preferred.
• CPHR designation or working toward CPHR is an asset.

Experience:

• 2–4 years of experience in HR, People Operations, or a related role.
• Experience administering HiBob or similar HRIS preferred.
• Experience with JazzHR or other ATS tools is an asset.
• Experience supporting recruitment, onboarding/offboarding, policy administration, and HR documentation.
• Exposure to employee relations (e.g., supporting managers with basic performance or conduct issues) and/or compliance processes is an asset.
• Experience in fast-paced or high-growth environments preferred.

Key Competencies:

• Strong organizational and administrative skills with exceptional attention to detail.
• Ability to manage multiple tasks, deadlines, and priorities effectively.
• Strong verbal and written communication skills; able to draft clear employee and leader communications.
• Ability to maintain confidentiality and manage sensitive information with discretion.
• Comfortable working independently as the sole People Partner while supporting multiple stakeholders.
• Proactive problem solver with a continuous improvement mindset.
• Strong customer service orientation; able to support employees and leaders professionally and empathetically.
• Tech-savvy and comfortable working with HR systems, documentation, and reporting tools.

Don't meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Symend?
Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun

You get the chance to do work that matters on a product that truly changes lives

More details on our benefits:

• Comprehensive Health Benefits Plan (medical, dental, vision, Wellness Spending Account)
• Unlimited Paid Time Off
• Flexible work environment and hybrid/remote options
• Parental/maternity leave programs
• Development and learning opportunities
• Social and team-building events

About Symend
Symend helps enterprises maximize collections effectiveness and optimize key metrics like recovery rates, liquidation rates, roll rates, and time to cure. By leveraging applied behavioral science and AI, Symend's digital debt recovery solution empowers businesses in financial services, telecommunications, and utilities to create personalized engagements that guide customers towards positive financial outcomes. Founded in 2016 and globally recognized for innovation, Symend drives meaningful and sustainable improvements in collections strategies while fostering lasting customer relationships.

Symend's Privacy Policy
By submitting your application, you agree that we may use your personal information in accordance with our privacy policy.

All positions require background screening. This will include criminal checks to comply with regulations.
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