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Director of People

3 weeks ago

Calgary, Alberta, Canada Basecamp Resorts Full time

Basecamp Resorts, Canmore or Calgary, Alberta

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

  • Quarterly profit share program
  • Be part of the fastest growing hospitality brand in Canada.
  • Group health benefits plan (Dental, Vision, Paramedical, and more)
  • Generous staff discounts at all our properties
  • Family and friends discount at Basecamp properties
  • Company paid staff events.
  • We offer competitive wages based on experience.
  • There is room for advancement in our growing company.
  • We have a friendly atmosphere.
  • We believe in working hard and having fun

Position Overview

We're looking for an experienced Director of People & Culture to lead how we support, develop, and grow our teams across our hotels, spas, F&B outlets and corporate operations. This role will shape how we build people-focused systems as we scale, setting the roadmap for talent, culture, HR programs, leadership development, compensation, compliance and the overall employee experience across the company.

Salary: Based on Experience

Full-time/Permanent

Shifts: 8-hour/day 40 work week

Location: Canmore or Calgary corporate offices

Key Responsibilities

PEOPLE STRATEGY & ORGANIZATIONAL PLANNING

  • Own and execute Basecamp/Everwild's multi-year People & Culture strategy, ensuring alignment with business goals, operational realities, and future growth across hotels, spa operations, corporate teams, and staff housing.
  • Act as a senior advisor to the Executive Leadership Team on workforce strategy, organizational health, culture, leadership capability, and people-related risk.
  • Lead workforce planning across all departments and locations, including seasonal staffing, succession planning, and leadership pipeline development.
  • Design and continuously evolve organizational structures, role clarity, career paths, and development frameworks that support scale, accountability, and performance.
  • Anticipate future people needs and proactively build systems, roles, and programs to support Basecamp's growth trajectory.

HR GOVERNANCE, RISK MANAGEMENT & COMPLIANCE

  • Provide oversight of employee relations, investigations, performance management, and complex people matters, serving as the senior escalation point.
  • Ensure compliance with Alberta and British Columbia employment legislation, human rights obligations, immigration considerations, health & safety requirements, and staff accommodation-related regulations.
  • Establish and maintain HR governance frameworks, policies, and standards that reduce organizational risk and ensure consistent application across all properties and teams.
  • Partner with external legal counsel as required to manage risk and complex cases.
  • Ensure leaders are equipped to manage performance, conduct, and conflict effectively through coaching, tools, and clear expectations.

TALENT ACQUISITION & WORKFORCE PLANNING

  • Own Basecamp's talent acquisition strategy across all functions and locations, ensuring the organization can attract and retain high-quality talent in competitive markets.
  • Oversee high-volume and specialized hiring cycles, ensuring recruitment processes are efficient, consistent, and aligned with operational needs.
  • Strengthen Basecamp/Everwild's employer brand through recruitment marketing, partnerships, job fairs, and community engagement.
  • Ensure recruitment processes, candidate experience, and hiring practices support long-term retention and performance.

COMPENSATION, BENEFITS & SYSTEMS

  • Own the design and governance of compensation structures, salary bands, job leveling, and progression frameworks across the organization.
  • Evaluate and enhance benefits, wellness programs, and leave frameworks to ensure competitiveness and alignment with employee needs.
  • Provide strategic oversight of HR systems (HRIS, payroll interfaces, reporting tools), ensuring data integrity, scalability, and effective use.
  • Deliver meaningful people analytics and insights to support executive decision-making.

CULTURE, ENGAGEMENT & LEADERSHIP DEVELOPMENT

  • Champion Basecamp/Everwild's culture, values, and employee experience across all locations and teams.
  • Lead engagement strategies, employee surveys, and follow-up action planning to improve retention, performance, and workplace satisfaction.
  • Design and oversee leadership development initiatives that strengthen management capability and accountability at all levels.
  • Ensure recognition, communication, and engagement programs are aligned with organizational values and operational realities.

HEALTH, SAFETY & EMPLOYEE HOUSING OVERSIGHT

  • Provide strategic oversight of the organization's health & safety program, ensuring governance, compliance, and alignment with operational practices across hotels and spa operations.
  • Partner with Operations leadership to support safety training, incident response frameworks, and continuous improvement.
  • Provide senior oversight of staff housing programs to ensure alignment with workforce needs, compliance requirements, employee experience, and operational efficiency.

PEOPLE & CULTURE TEAM LEADERSHIP

  • Lead, mentor, and develop the People & Culture team, ensuring strong performance, role clarity, and sustainable workload distribution.
  • Build a high-performing, service-oriented HR function that is trusted by leaders and employees across the organization.
  • Assess team capacity and structure, recommending changes or additional roles as the organization evolves.
  • Foster a culture of accountability, continuous improvement, and professional development within the People & Culture team.

Requirements

  • 7–10+ years of progressive HR leadership experience, including multi-site operations.
  • Strong knowledge of AB and BC employment laws, human rights and OHS frameworks.
  • Experience leading and scaling HR departments in hospitality, tourism, or fast-growth environments.
  • Proven ability to lead organizational change and develop effective HR strategies.
  • Excellent communication, coaching, and collaboration skills.
  • Experience implementing HRIS systems (ADP, Dayforce, etc.) is an asset.
  • Ability to travel between properties in AB/BC as needed.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.