Quality Assurance Representative

Description

Position at Dynacare

Job Posting: Quality Assurance Representative    Where YOU work, makes a difference.  Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.  Are YOU our next Quality Assurance Representative?  Under Mobile service, the employee reviews all documents that are completed by health professionals, to ensure quality levels remain consistently high and minimize risk to carriers.  Provide feedback to Hp manager to improve their quality Status: Permanent Full-time Hours: Days  Discipline: Insurance Solutions Workstyle: On-site Location: Brampton  Internal posting Deadline:  December 12, pm

 Why Dynacare is an amazing place for YOU: 

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities 
• Access a health and wellness benefits program that supports you and your loved ones 
• Grow and thrive with a dynamic, successful company through internal mobility opportunities 
• Invest in your future through RRSP match benefits and an employee stock purchase program  
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all 

How YOU will make a difference:

• Review paper questionnaire completed by Health professional to make sure that all    questions and details are answered.
• Will release the document to the insurance company after review for posting
• Will communicate with Health professional or applicant to obtain the missing information.
• Will complete document to provide the missing information to the insurance company
• Coach health professional on technic to avoid missing information
• Track all missing information and provide to the hp manager to retrain health professional
• Escalate immediately any issues with health professional to manager
• Review of electronic documents and coaching if needed
• Escalate immediately any completed document that does not meet requirements and may be adding risk to Dynacare or the Insurance company
• Based on findings during audits, propose new/additional training, or reminders,
• Receives and process calls and email from external and internal customers in regard to applicants
• Ensure effective and courteous communication with all internal and external clients
• Conducts written correspondence in a professional, polite and courteous manner
• Learning and coaching on udata software
• Manage the mailbox for this division
• Cross train on mobile operation and warehouse task aps – mobile and wellness
• Additional tasks related to role as assigned by Management

What YOU bring to the role:

• Secondary school graduate plus 1 – 2 years of previous related experience required
• College diploma or university degree in technical discipline an asset
• Effective knowledge of IT - supports best practices
• Bilingual in English and French an asset
• Medical background will be an asset
• Demonstrated proficiency with Word, Excel and Outlook at an intermediate level
• Demonstrated proficiency with website navigation and web-based tools
• Experience in resolving end-user technical issues
• Experience with IT support - best practices
• Call Centre experience an asset
• Working knowledge of medical terminology as an asset
• Demonstrated ability to communicate effectively, professionally and respectful in English (verbally and in writing)
• Must possess strong coaching, mentoring, and instructional skills
• Must be capable of effectively teaching, guiding, and supporting others
• Demonstrated ability to resolve customer concerns in a non-threatening, friendly manner.
• Demonstrated high levels of interpersonal skills required to succeed in a collaborative working environment.
• Demonstrated ability to work in a fast-paced, sometimes stressful environment.
• Demonstrated ability to self-manage and prioritize in a result driven, time sensitive function
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
• Ability to perform under pressure with competing priorities.
• Showcase a supportive team centric attitude by being an available resource to the team, providing the necessary support and resources for employee success as required

 Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.     

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. 

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