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Service Advisor
2 weeks ago
Coastal Outdoors is seeking a Service Advisor to join our team in Clarenville , NL. As one of the largest Recreation Companies, Coastal Outdoors is committed to the growth and development of our employees. We believe we are only as strong as our staff, so if you are looking for a challenging, rewarding and exciting career, we invite you to apply today.
As Service Advisor, you are the dealership's front-line client relations and service representative. Your reliable communication skills enable you to explain vehicle diagnosis, recommended necessary service work to prolong vehicle longevity, based on your communication with the technicians.
Responsibilities include but are not limited to:
- Determine problems and services by listening to customer's description of symptoms and clarifying description of problems.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
- Maintain automotive records by recording problems and corrective actions planned.
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements:
- At least 3 years' customer service experience
- Previous experience in an Service Advisor role considered an asset
- Strong interpersonal skill: a good listener who can cultivate relationships.
- Excellent communication skills
- Ability to work in a team-driven environment.
- Good organization and learning skills.
Benefits
- Full benefits package including dental, medical and mental health/wellness support programs
- Employee and Family Assistance Program
- Competitive wages
- A safe, professional and dynamic work environment
Coastal Outdoors is committed to providing the Best Customer Experience.
If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.
Job Types: Full-time, Permanent
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
