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Retail Photo/Video Supervisor

2 weeks ago

Niagara Falls, Ontario, Canada WildPlay Full time

Video & Photo Supervisor

Join the Adventure at Niagara Adventure Excursions

Are you ready to lead with confidence, inspire a team, and be part of an unforgettable experience at one of the world's most iconic natural wonders? Niagara Adventure Excursions operates one of the area's most thrilling attractions — and we're looking for motivated, dynamic individuals who are passionate about delivering amazing guest experiences. We take pride in creating memorable moments for guests from around the globe. To keep our standards sky-high, we're seeking an enthusiastic, driven, and confident Video & Photo Supervisor to take our media operations to the next level.

Position: Zipline Video & Photo Supervisor

As the Video & Photo Supervisor, you'll be the go-to leader for our photo and video sales team. You'll oversee the day-to-day operations of the department, ensuring equipment is running smoothly, staff is energized and on target, and our guests leave with incredible memories in hand. From hitting sales goals to coaching your team, you'll keep the energy high and the experience seamless.

This is a full-time seasonal position, ideal for someone with strong leadership skills, a sales mindset, and a love for working in a fast-paced, high-energy environment.

What You'll Be Doing:

  • Lead, supervise, and motivate the Photo & Video Sales team during daily operations
  • Inspire and develop Sales Associates
  • Schedule, train, and organize the sales team for maximum performance
  • Become a pro at our photo/video system - troubleshoot when needed
  • Track and share sales performance updates with the Sales and Leadership teams
  • Manage inventory, order supplies, and ensure the building is clean and fully stocked
  • Ensure cameras, hardware, and systems are functioning optimally
  • Drive the team to meet and exceed weekly, monthly, and seasonal sales goals
  • Compile and submit weekly performance reports to the General/Operations Manager
  • Maintain a fun, professional, and guest-focused environment at all times

Who You Are:

  • A confident leader who can rally a team and keep morale high
  • Sales-savvy with proven results in a retail or customer-facing environments
  • Organized, reliable, and always one step ahead
  • Skilled in troubleshooting tech and systems (experience with media systems is a plus)
  • Approachable and empathetic with strong mentoring abilities
  • A self-starter who thrives in fast-paced, high-energy settings
  • Committed to high standards of work, open to feedback and always ready to improve

Qualifications:

  • Post-Secondary diploma preferred
  • Previous supervisory or leadership experience preferred
  • Strong background in customer service and/or sales required
  • Excellent organizational and time management skills
  • Technically inclined with basic troubleshooting skills
  • Proficient in Microsoft Office applications
  • Experience with diversity and inclusion in the workplace
  • Physically able to stand, sit, bend, twist, and occasionally use a ladder

Work Relationships:

  • Reports to the General/Operations Manager
  • Collaborates with Duty Managers, Department Supervisors, and Administrators
  • Provides direct leadership to Sales Associates
  • Communicate regularly with a third-party media partner for support and system updates

Schedule & Season:

This is a full-time seasonal position requiring a flexible schedule, including evenings, weekends, and holidays. Our peak season runs from May through mid-to-late September.

Why Work at WildPlay?

At WildPlay, we're not just about adrenaline - we're about experiences that stick. We create memories, build confidence, and deliver WOW moments for guests and staff alike. If you're someone who takes pride in your work, leads by example, and thrives in a dynamic, outdoor environment — we want to hear from you.

Ready to take your leadership to new heights? Join the WildPlay team and help us capture the adventure