Coordinator, People Experience

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to delivering outstanding care that's personal, seamless, and reimagined. We are an organization committed to moving past the status quo, and we Lead boldly, serve with compassion, and partner to advance health for all in the Waterloo-Wellington community and beyond. WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care. At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. Join WRHN as we strive to connect communities to the right care, at the right place, and at the right time, inspiring healing and building healthier, stronger communities.

POSITION VACANCY: People, Culture and Experience

POSTING NUMBER: 252077

DATE POSTED: December 2, 2025

POSITION: Coordinator, People Experience

HOURS OF WORK: Monday – Friday; Days – Hybrid work schedule

LOCATION: WRHN @ Queen's Blvd

Position Summary: At WRHN, we believe exceptional patient care starts with an exceptional employee experience. As our People Experience Coordinator, you will be the operational heartbeat of our culture, ensuring our staff feel seen, supported, and empowered to heal our community. This position is a critical enabler of the Culture initiatives and Employee Listening Strategy, ensuring seamless, high-impact execution of programs that drive engagement and foster a culture of belonging. By executing key initiatives, the People Experience Coordinator is instrumental in supporting delivering exceptional patient care through nurturing an exceptional people experience, solidifying WRHN as an employer of choice.

Key Accountabilities & Responsibilities:

Program Execution & People Experience Delivery Executes and coordinates enterprise-wide People Experience programs, including culture, recognition, and well-being initiatives, ensuring inclusive design and successful logistics across all WRHN sites. Drives a culture of pride and belonging by ensuring programs reinforce WRHN's values and ensures an equitable experience for all employees, team members, and physicians. Manages the administration and content integrity of digital platforms (e.g., recognition platforms, SharePoint). Supports vendor relationships and assists with drafting scopes of work to ensure seamless operational continuity and program delivery.

Strategic Data & Operational Rigor

Sustains operational excellence by providing the critical support required to deliver consistent, reliable, and respectful HR interactions that support a positive workplace experience. Manages the full operational lifecycle of our Employee Listening Strategy (surveys, pulse checks) to ensure high participation, accurate data collection, and efficient flow. Provides input into the budget, collects data, and monitors/analyzes expenditures related to the PCE budget, ensuring comprehensive financial reconciliation.

Project Enablement & Employer Brand

Owns the project management lifecycle for assigned People Experience initiatives, including drafting initial project charters, maintaining comprehensive tracking documentation, and monitoring progress across the PCE roadmap. Strengthens the Employer Brand by ensuring the successful execution of high-impact events and communication that showcases WRHN as an employer of choice. Facilitates continuous improvement by researching best practices and identifying process efficiencies to enhance the overall people experience.

Communication & Enterprise Collaboration Serves as a point of contact for internal/external inquiries, providing timely, accurate information while promoting psychological safety. Collaborates with Communications and Talent Acquisition to draft, coordinate, and amplify messaging/content that supports the Employer Value Proposition (EVP). Builds trusted relationships with cross-functional partners, Leaders, and Managers to drive program adoption and ensure seamless program integration and shared success.

Position Requirements:

• Post-Secondary Diploma or University Degree (3-4 years) in Human Resources Management, Business Administration, Communications, Organizational Development, or an equivalent combination of education and experience.

• Certified Human Resources Professional (CHRP) or Certified Associate in Project Management (CAPM) enrollment is highly desirable. Specific proficiency or certification in the Employee Listening Ecosystem (e.g., Qualtrics), or other digital project management tools, is a strong asset.

• Three (3)+ years of progressive experience in a dedicated administrative or project coordination role, in Human Resources, People Experience, Communications, or Learning & Development. Experience in healthcare, public sector, or complex service environments is an asset.

• Direct responsibility for project execution, managing project schedules, data tracking/analysis, and financial administration (e.g., PO processing).

• Strong communication skills (written and verbal), with the demonstrated ability to collaborate well with diverse teams across all levels of the organization.

• Strong attention to detail and strong organizational skills; able to manage multiple priorities and deadlines.

• Strong customer-service mindset, focused on creating a positive employee experience.

• Proficiency with HRIS platforms and common productivity tools (Google Workspace or Microsoft Office Suite).

• Demonstrated ability to handle confidential information with discretion and professionalism.

Our Promise to You

Our future is focused on "outstanding care that's personal, seamless, and reimagined". As our People Experience Coordinator, you will play a vital role in bringing this vision to life by ensuring our staff feel supported, valued, and empowered.

• Put People First: We treat our team with the same compassion and empathy we show our patients. In this role, you will be a champion for a supportive, respectful culture where every employee is seen and heard.

• Thrive Together: You won't work in a silo. We believe in communicating openly and building trusted partnerships across all levels. You will collaborate daily to foster a true sense of belonging and connection.

• Find a Way: We encourage you to turn challenges into growth. You will have the autonomy to think creatively and help us "reimagine" how we deliver a seamless employee experience.

• Be Your Best: Your growth matters. Join a team that leads boldly and supports your curiosity. We are committed to excellence and will provide the continuous learning opportunities you need to advance your career

EMPLOYEES OF LEGACY GRAND RIVER HOSPITAL ARE REQUIRED TO SUBMIT THEIR APPLICATION ELECTRONICALLY USING THE EMPATH SYSTEM.

Where required, as per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

WRHN is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.