Employment Information Officer

To learn more about our Employment Services Team and the services we provide, please visit our website:

Salary Information

CG28 - $48, $54,236.00 per annum.

About the Position

Duties and Responsibilities

· Provide client assistance and support by acting as the first point of contact for clients (job seekers, employers, and the general public) for the Employment Resource Centre in Grand Falls-Windsor.

· Work with individuals to determine preliminary eligibility and appropriate level of service.

· Provide general information about job search resources, employment programs, and training opportunities.

· Guide clients using self-service resources such as job boards, computers, and application forms.

· Research, update, and/or document labour market opportunities using various resources to ensure up-to-date labour market information is available for use within the Employment Resource Centre.

· Implement efficient information management practices, including file and records management, and report maintenance while ensuring compliance with ATIPPA requirements.

· Perform administrative duties such as managing office supplies and ensure resources are available for clients, answer telephone calls, emails, and in-person inquiries, and maintain a welcoming and professional environment for clients and visitors to the Employment Resource Centre.

Merit Criteria

Screening Criteria

· Diploma in Office, or Business Administration (equivalencies will be considered).

· Experience in a similar administrative role providing front-line services.

Assessment Criteria

· Knowledge of general office procedures and customer service principles and best practices in a front-line setting.

· Knowledge of computer applications – Microsoft Office Suite.

· Client focused and commitment to delivering exceptional service.

· Organizational skills to coordinate services and administrative activities in a time-sensitive manner.

· Ability to maintain confidentiality.

· Ability to develop effective working relationships with clients and colleagues.

· Communication skills.

Conditions of Employment

Conditions of Offer

· When requested by the Employer, a recent and satisfactory Certificate of Conduct must be provided.

Conditions of Acceptance

· The successful candidate will be required to work on-site at our Grand Falls-Windsor office, as remote work is not available at this time.

Applicant Information

· This position is located at Grand Falls-Windsor's Employment Options office.

· Applications must be submitted online through on or before the closing date stated for this job posting.

· It is the responsibility of the applicant to submit an application that demonstrates the required screening criteria. Applications that do not clearly and effectively demonstrate the required criteria will be screened out of the competition.

· Preference will be given to applicants who are a Canadian citizen, permanent resident of Canada, or those who are legally entitled to work in Canada.

· Applicants who elect to include a cover letter (optional) must upload cover letter and resumé as a combined document (PDF). Resumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

· Information submitted as part of the application process must be clear, factual, and current to date of submission and is subject to verification.

· Applicants will be notified of their status throughout each stage of the recruitment process.

· An offer of employment is conditional upon the satisfactory completion and review of all pre-employment requirements by the College.

· The results from this competition may be used to fill similar vacancies.

Job Types: Full-time, Fixed term contract

Contract length: 2 weeks

Pay: $48,994.00-$54,236.00 per year

Work Location: In person