Customer Experience Representative – Salaried

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

Please Note: This is a 29 hour per week temporary position ending on or before December 2026 with the possibility of extension.

Please Note: This position includes a variety of shifts flexing between the hours of 8am and 5:30pm including movement/shifts between Patricia, Souch and Main campus based on business needs. The schedule includes Tuesday evenings and Saturdays (evening and weekend days are subject to change)

Are you an engaged, customer-focused individual who is looking to work with an energetic team? Are you an independent thinker who shows initiative? Shop AT NAIT is looking for a merchandising, marketing and social media customer centric wizard, with a creative professional edge.

This individual will to join our team and provide outstanding customer experiences. We are more than just a bookstore, and not only will you serve those who walk in our doors, you will provide digital course material support and assist in fulfilling web and special orders. Our web order support includes processing online orders as well as the selling of digital resources, and trouble shooting student issues. Attention to detail is a must in this role and accurately processing transactions is of fundamental importance.

Key Responsibilities:

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner.
• Assist with stock levels, shelf planning and replenishment on a regular basis
• Operate in a buddy training capacity with new staff to support standards and growth
• Support Team Lead group with larger overarching tasks, taking ownership where needed.
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for sale and assist in the promotion of products and specials
• Merchandise and keep team informed of product sell-through observations
• When helping at the satellite campuses liaise with Buyers at Main campus to ensure students and staff needs are met
• Enact loss-prevention strategies in order to support a secure shopping environment
• Process sales and web orders in an efficient manner, modelling accuracy
• Support the picking and fulfillment of web and special orders

Skills & Abilities:

• Ability to work independently when needed
• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist customers
• Excellent skills in customer service, communication, and teamwork with a focus on doing things better every day
• The ability to learn and follow established departmental guidelines and procedures
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• Full comprehension of Microsoft Office suite
• Must be able to lift up to 50 lbs. (30lbs often)
• Merchandising Experience would be an asset

Qualifications:

• Completion of grade 12 and a combination of experience and education related to the role
• Must have minimum 2-3 years of previous experience in a retail or customer service environment, where focus was on providing excellent customer experience
• Point of Sale experience is necessary to be successful in the role
• A current driver's license would be an asset and easy access to a vehicle as our two satellite campuses are difficult to get to on public transit.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Remuneration: $22, $30,189.84 annually based on 29 hours per week, plus a comprehensive benefits package. (Classification – Customer Service Rep I)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at