Seasonal Customer Experience Representative

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

PLEASE NOTE: this is a temporary, seasonal position as a Peak Payment Customer Experience Representative. You will assist at the payment desk through our busiest time of the year. Evening and Weekend availability is required. This contract role ends on December 31.

PURPOSE
The Peak Payment CER ensures a smooth, efficient, and friendly experience for customers during peak
season payment transactions. In addition to providing excellent service, this role is responsible for
actively suggesting additional itemsat the cash desk to enhance the customer experience and drive
incremental sales. The position is focused, repetitive, and high impact, making it ideal for candidates
who thrive in a fast-paced environment and enjoy helping others.

RESPONSIBILITIES

• Provide fast, frictionless, and friendly service at payment:

• Greet customers as they approach cash.

• Confirm loyalty status. Suggest loyalty to non -members as required.

• Offer Purchase-with-Purchase to customers meeting the threshold. Offer Gift Cards to customers for last-minute gifting.

• Restock cashes and maintain cleanliness of payment desk.

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.

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