Operations Manager

Established in 1956, we are BEST for a Cleaner World an industry leader in providing custodial services to prestigious clients across Canada. Our mission is to create a positive impact on people's lives. This passion has been recognized for seven consecutive years by Deloitte through our designation as one of Canada's Best Managed Companies - Platinum Standard and by Waterstone Human Capital as one of Canada's 10 Most Admired Corporate Cultures.

We offer a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks:

• Competitive wages and benefits packages
• Flexible work schedules
• An excellent company culture with access to educational grants, team events and celebrations
• Employee appreciation through rewards and recognition, team building events
• Opportunities for career advancement through training and development 

Location: Vancouver, BC 
Shift Type: Full-Time 
Salary Range: $90,000 -$130,000/ yearly 

Job Overview: The Operations Manger is responsible for managing and overseeing the operations at all locations within a province by executing short-term and long-term strategies and fostering BEST culture, mission, and values. The incumbent is responsible for completing various activities, which include, but are not limited to: coaching, developing and motivating Site Managers to achieve monthly, quarterly, and annual productivity and performance objectives. The Operations manager will monitor each site's Key Performance Indicators (KPI's) to identify areas of opportunity to improve results on productivity, customer satisfaction, develop and execute business strategies, key initiatives, and regional programs.

Responsibilities:

• Manage & develop assigned region's operational team to drive revenue growth, team productivity, while promoting customer satisfaction and building long term relationships;
• Hire, onboard, and train new Site Managers;
• Identify, develop, and support growth plans for project works;
• Prepare, manage, and oversee assigned region's quarterly/annual budgets and monitor performance ensuring assigned region meets budgetary commitment;
• Monitor monthly profit/loss statements to ensure expense control;
• Conduct regular debriefs with Site Managers to ensure each location is appropriately staffed, professionally managed, and in accordance with BEST guidelines;
• Implement environmentally sustainable business practices in accordance with BEST's guidelines;
• Recommend improvement plans to eliminate revenue leakage by controlling/reducing costs;
• Participate in new contract negotiations & develop/implement new start up strategies based on region, budgets, labour complexities, & contract restrictions;
• Provide Executive Management with written/verbal operational activity reports;
• Enhance and develop procedures and service systems to meet the goals of assigned region and meet industry trends;
• Ensure compliance with company policies and procedures;
• Effectively/Professionally communicate both internally (staff, head office etc.) & externally (clients)
• Conduct annual reviews and identify/assign quarterly/yearly goals to all direct reports;
• Manage succession plans for assigned region ensuring increased capacity for future growth plans;
• Implement/Communicate company initiatives in a timely & effective manner;
• Manage changing priorities with a thorough understanding of business needs;
• Work/respond to inquiries outside business hours to meet business needs;
• Other duties as required to support contractual needs and business growth.

Skills Required:

• MS Office & understanding of income statements, forecasts, budgets, inventory management etc.;
• Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act;
• Solid understanding of personnel policies, practices, and procedures in a service environment;
• Strong leadership skills with a focus on operations management, servant mentality;
• Excellent interpersonal & communicational (written & verbal) skills;
• Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business' strategic goals.

Education & Experience:

• Business related post-secondary degree;
• 10+ years work experience with a focus on service, financials & budgets, safety, & HR;
• Valid driver's license with an acceptable driving abstract;
• Acceptable security and criminal record check.
• Valid driver's license with an acceptable driving abstract.

We are an equal opportunity employer with the interests of fairness and equality.  We will take the necessary measures to ensure that all applicants have equal access to BEST Service Pros job opportunities.

If you feel you match the qualifications that we are searching for, submit your resume today