Application Support Specialist

2 weeks ago

Montreal, Quebec, Canada Infotree Global Solutions Full time $90,000 - $120,000 per year

Job Title: APS L2

Duration: 3 Months

Location: Montreal Canada H3A 2A6 Quebec

Job Description:

REPORT TO

  • Head Of Financing Solutions APS, Global Banking MISSION AND OBJECTIVES
  • Provide application and technical support to the critical 24x7 Loans and Trade Finance applications.
  • Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
  • Follow Information security and adhere to governance framework for the applications in the platform
  • Participate in the Safety and Trust project and managed the Credits and Trades server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

Responsible for production support of Loans and Trade Finance applications

  • Responsible for production support, follow-up of application developments, and flows between Loans and Trade Finance applications and other back office systems.

Participate in technical projects related to Financing Solutions platforms

  • Assist sponsors and project teams to identify business needs and define functional specifications;
  • Work closely with IT Global Banking teams to produce technical specification documents;
  • Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports;

  • Transversal and Framework

  • Maintain application and systems as per the Information Security guidelines.

  • Ensure data protection regulations are implemented from a data security standpoint.
  • Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
  • Understand document the business process and data flow.
  • Lead the Change Control review meeting to ensure data quality and coordinate approvals
  • Manage the cyberark bypass controls and assess for resolutions

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

  • Bachelor degree or higher in Computer Science or related fields.
  • Must have at least one of Shell/Perl/Batch/Python scripting skills
  • Well versed with incident/problem/change management process
  • Excellent verbal and written communication skills
  • Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
  • Good understanding of Java J2EE applications

  • Good to have infrastructure, MQ, Websphere, Tomcat knowledge

  • Good to have ITIL foundation knowledge/certification

  • Experience with Unix/Linux/Windows servers.
  • Experience with application deployments and installations
  • Knowledge of SQL/Pl SQL
  • Knowledge of Tools like Jira, ITSM, SN
  • Strong multitasking skills and ability to reprioritize tasks

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