Application Production Support Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

This role is a position within the Electronic Markets Application Production team in Montreal which is part of the APS group (Application Production & Support). This is a global team providing services to the Forex, Rates, Credit, eCommerce and Commodities businesses within BNP Paribas CIB Global Markets.

The team also manages connectivity to more than 35 electronic trading venues (EBS, Reuters AutoQuote/FIX/RFA, Currenex, HotSpot, Eurex, NYSE Euronext Liffe, CME, Brokertec, EurexRepo, Bloomberg, Tradeweb, EuroMTS, MarketAxess,Trumid,NASDAQ

In detail

Provide 24/5 application support : deliver prompt incident resolution and problem management for all components of the eTrading and eCommerce platforms. Monitor, troubleshoot, and maintain applications running on a mixed OS environment (Windows, Linux, UNIX) that exceeds 1,000 servers.

Own a specific portfolio of applications & technologies : be assigned one or more proprietary eTrading/eCommerce applications and the underlying technology stack. Develop deep expertise in the assigned portfolio and act as the primary point of contact for related incidents, enhancements, and knowledge transfer.

Develop and maintain system wide technical expertise : acquire a solid understanding of the broader eTrading and eCommerce environment, including architecture, data flows, and integration points. Continuously update technical skills to keep pace with the complexity and evolution of the platforms.

Support globally distributed systems : work with infrastructure hosted across four major financial hubs (London, New York, Tokyo, Singapore).Coordinate with regional teams to ensure consistent service levels and adherence to local operating procedures.

Participate in on call and weekend rotations: join the team's on call schedule and respond to incidents outside regular business hours. Perform scheduled weekend maintenance or emergency work as required to meet service level commitments.

Document and share knowledge : produce clear, concise run books, incident reports, and knowledge base articles for the applications under your ownership. Contribute to team wide best practice documentation to improve overall support efficiency.

Collaborate with cross functional teams : work closely with developers, infrastructure engineers, security, and business analysts to resolve complex issues and implement fixes. Participate in change management and release acceptance activities to ensure smooth production deployments.

Drive continuous improvement : identify recurring problems or performance bottlenecks and propose automated or process based solutions.Support initiatives that enhance system reliability, monitoring, and incident response times.

The strengths and skills that will help you succeed

Bachelors Degree in Computer Science or equivalent

7+ years of experience

Professional working proficiency in English language is required*

Domain Expertise: Global Markets FICC (Rates, Credit, and FX)

Trading Systems: ION Trading, FIX Protocol, Bloomberg, Client Connectivity.

Monitoring & Automation: Geneos (ITRS), Dynatrace, , BladeLogic, Ansible, Jenkins, Autosys, Splunk

Miidleware Messaging: Tibco Rendezvous, MQ

Cloud Platforms: Private and public Cloud.

Operating Systems: Linux, Windows

Programming & Scripting: Python, Shell Script

Database: SQL Server, MySQL

Project Tools: ServiceNow, JIRA

Information Security: IAM, System Hardening, CyberArk

Excellent troubleshooting and analysis skills are needed to quickly and accurately assess trouble areas in a wide variety of infrastructure and application environments

Team player

Self-starter attitude and willingness to get involved in a wide variety of tasks

Detail-oriented and organized

Excellent written and verbal communication skills

Capable of prioritizing tasks and multi-tasking projects

Flexible and adaptable to new environments

Quickly learn new systems/products.

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required. OR Professional working proficiency in French and English languages are required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

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What you need to know

We will review candidates as they apply, so don't wait to submit your application;

BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;

If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision

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Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

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About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas' mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal's Top Employers 2025

Canada's Best Diversity Employers 2025

Women in Governance – Parity certified - Platinum certification

Pride at Work Canada

Part of Les Affaires top 300 companies in Quebec

Synclusiv

Ready, Willing and Able

Autisme sans Limites

LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

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*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***