Technical Consultant

SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. We are looking for a dynamic and innovative Technical Consultant to join our Professional Services team—either remotely within the U.S. or in a hybrid capacity at our Toronto office in Canada.

As a Technical Consultant on our Professional Services Team, you will be instrumental in guiding new clients through a smooth and successful integration with our SaaS platform and implementations on client premise. You will leverage your knowledge of modern development, deployment, and security practices to manage client-specific configurations, ensure optimal performance within our infrastructure, and help clients understand how to utilize our product suite effectively. This role requires adaptability, strong communication skills, and the ability to balance multiple client engagements.

Key Responsibilities

 Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule.
 Configure our FinTech platform to the needed of the onboarded clients. 
 Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge).
 Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting.
 Develop and review XML-based configurations and data exchange schemas.
 Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations.
 Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns. 
 Research emerging technologies and proactively identify areas for improvement.
 Provide ongoing support, troubleshooting, and documentation for deployed solutions

What We're Looking For:

Must-Have Skills & Experience
 Proficiency with JAVA based enterprise applications, deployment and troubleshooting.
 Proficiency with SQL for data manipulation, reporting, and basic performance tuning.
 Proficiency with Messaging systems involving Kafka or JMS.
 Solid understanding of XML & JSON based configurations and integrations.
 Basic knowledge of SAML, SSO, and similar authentication and security protocols.
 Familiarity with REST APIs and how they fit into broader integration strategies.
 Familiarity with YAML syntax and Helm charts for application configuration and deployment.
 Knowledge of Kubernetes (no deep expertise required, but willingness to learn).
 Experience writing shell scripts (e.g., Bash) for automation and troubleshooting.
 Knowledge of Distributed computing involving Spark, Hadoop especially troubleshooting.
 Hands-on experience using GitHub for version control.
 General understanding of networking fundamentals.
 Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance.
 Demonstrated ability to manage multiple projects and adapt to shifting priorities.

Nice-to-Have Experience

Experience with Financial Crime, AML, KYC, Watchlist screening or Fraud detection solutions.
Coding experience in one of the main modern languages: python, java, etc…
Understanding of DevOps, CI/CD, and cloud automation best practices. 
Data analytics experience involving training and tuning of ML models using python-based packages.
Certification with any of the major cloud providers: Azure, AWS, GCP.

Why Join Us?
Be part of a global SaaS transformation, driving AI-powered compliance solutions.
Own and enhance service delivery for leading financial institutions.
Growth and development opportunities, including leadership training and certifications.
Collaborative and customer-centric culture, working alongside CloudOps and AI experts.
Competitive compensation & benefits | Make an impact in fintech SaaS

We currently have two roles open:

Applicants located in the U.S.:

While candidates based in the Raleigh, NC area are preferred, we are open to remote arrangements for the right individual.

Applicants in Toronto, Canada:

This is a hybrid position, requiring three days per week in our Toronto, Canada office. Candidates must currently reside in the surrounding area.

About SymphonyAI

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.

Visit here, for more information about how we hire, what's in it for you, our culture and values.

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