IT Technical Consultant

As an IT Technical Consultant – Radio System, you will be responsible for the effective maintenance, support, and continuous enhancement of Toronto Hydro's radio infrastructure. This encompasses the administration of public safety voice systems, SCADA data networks, RF site operations, and associated technologies, including Motorola P25 and SmartZone platforms.

The successful candidate will be responsible for implementing technical processes, performing system upgrades, resolving performance issues, and ensuring compliance with regulatory standards as defined by Innovation, Science and Economic Development (ISED) Canada. The role also involves close collaboration with internal teams, external vendors, and subcontractors to maintain system performance and support operational needs, including control center applications and mobile/portable radio programming.

This position requires advanced technical proficiency in RF instrumentation and methodologies, site support systems, and ITIL‑aligned service management practices. The IT Technical Consultant is also expected to lead or contribute to strategic initiatives, manage operational priorities, and oversee support and maintenance agreements.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

Responsibilities
KEY RESPONSIBILITIES:

• Maintain and support Motorola P25 trunked/conventional radio systems and related infrastructure.
• Monitor, troubleshoot, and resolve radio system performance and connectivity issues.
• Perform upgrades, configuration changes, and firmware updates.
• Collaborate with vendors, technicians, and internal teams to ensure system reliability.
• Document system configurations, maintenance activities, and incidents.
• Participate in on-call rotations and respond to outages.
• Ensure compliance with Industry Canada regulations and standards.
• Administer RF site operations and PMR network infrastructure.
• Conduct system testing using RF instruments and methodologies.
• Manage public safety voice systems (Motorola Astro 25) and SCADA data networks (GE MDS, SD9, Orbit, MOSCAD).
• Support radio user applications and control center operations.
• Maintain databases, servers, and communication links.
• Oversee subcontractors and leases; liaise with legal and finance teams.
• Provide programming and minor repairs for mobile/portable radios.
• Travel to antenna sites for routine maintenance and incident response.
• Lead or support special projects and manage daily priorities.
• Administer support and maintenance contracts.

Requirements

• Bachelor's degree (preferred) or Diploma (Electrical/Electronics Engineering, Telecommunications/Communications Engineering and Computer Science preferred
• Minimum 5 years of experience with voice and data radio systems.
• Hands-on experience with Motorola P25 and SmartNet/SmartZone systems.
• Strong understanding of RF principles, trunking, simulcast, and SCADA protocols.
• Demonstrated experience in supporting site infrastructure, including power distribution systems, grounding practices, and environmental controls.
• Skilled in the use of RF tools such as spectrum analyzers, service monitors, and oscilloscopes.
• Experience with Motorola radio equipment (XTL, APX series) and Siemens RuggedCom switches (RX1500, RS401).
• Familiarity with GENWatch, PulseNet and voice recording systems.
• Strong troubleshooting, analytical, and risk management capabilities.
• Excellent written and verbal communication skills.
• Demonstrates initiative, adaptability, and a proactive mindset.

Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you're having difficulty using our online application system and require accommodation, please email or call Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.