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Sr. Computer Application Support
2 weeks ago
***SECURITY CLEARANCE REQUIRED***
Green PI Inc is presently looking for a Sr. Computer Application Support for its client to ensure the seamless service desk support. This is a contract opportunity length of 48 weeks, with possibility of extension.
Responsibilities
- Provide both remote and onsite IM/IT support to clients in a Windows environment, including the Microsoft Suite and M365.
- Monitor and prioritize emails sent to the service desk mailbox and respond to clients accordingly.
- Answer phone calls to the service desk phone
- Troubleshoot incidents onsite and remotely.
- Provide IT support services to conference rooms, desktop equipment, and peripherals.
- Provide support on hardware and software issues.
- Escalate issues to appropriate 2nd level support group as needed.
- Provide support and access to specific applications/systems .
- Liaise with and submit trouble tickets to Departmental service desk(s) on incidents / service requests.
Requirements
Must have:
- Security Clearance: Reliability Status (Designated Organization Screening)
- Minimum of twenty-four (24) months of relevant experience.
- Minimum of 2 years of experience in:
o Providing support in a Windows enterprise environment (including MS Suite/M365).
o Providing hardware and software support.
- Must be bilingual in both French and English.
Education:
Must have Certificate, Diploma or Degree in Computer Science or another relevant field from a recognized Canadian post-secondary institution
Capabilities:
Examples of relevant experience may include:
- Coordinating emerging technology application specifications;
- Serving as a user support liaison between vendors, information systems technicians, and end-user departments;
- Providing training expertise and direction in the area of emerging technology and special application support;
- Emulating or reproducing technical problems encountered by users;
- Providing advice and training to users in response to identified difficulties;
- Recommending and implementing complex security requirements;
- Providing business systems, network and Internet support to users in response to identified difficulties;
- Collecting, organizing and maintaining a problems and solutions log for use by others;
- Verifying accuracy and completeness of work performed;
- Designing, configuring and deploying server-based file systems and applications;
- Identifying, researching, and resolving complex technical problems;
- Recommending new products or processes which support and enhance the user groups business activities; and
- Planning or participating in the implementation of a department wide system upgrades.
About our Company:
Green PI Inc. is a growing company with a strong vision and firm financial backing. Registered in Ontario Canada in 2007, believes in ever-improving quality in engineering consulting and software systems development. We have recently been awarded the Innovation Award by "Innovation, Science and Economic Development Canada". Based in Mississauga Ontario, we have helped many organizations with their design engineering and software consulting needs.
Job Location: Ottawa, ON
Work Remotely: No
Contract length: 48 weeks with possibility of extension
Experience: IT support: 2 years (required)
Job Type: Fixed-term contract
Schedule: 8-hour shift, Monday to Friday
Please provide salary expectations or an hourly rate along with 2-3 references and an updated resume.
Job Type: Fixed term contract
Contract length: 48 weeks
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have Reliability Status (Designated Organization Screening) Security Clearance?
Education:
- DCS / DEC (required)
Experience:
- IT support: 2 years (required)
Language:
- English and French (required)
Work Location: In person
