Computer and Mobile Technician

6 days ago

Ottawa, Ontario, Canada GCOM Support Full time $50,000 - $60,000 per year

Job Description

Local computer repair company looking to add a new member to the team. We specialize in residential computer/mac repair and cell phone/tablet repair.

Responsibilities

  • Interact with the general public in person, over the phone, through email and chat systems
  • Supporting a wide range of hardware and software including Windows, Mac OS, iOS and Android
  • Regularly follow up with clients regarding status of repair
  • Effectively communicate technical issues in a manner that customers can understand
  • Repair various makes/models of smartphones and tablets (Android and iOS)

Requirements

  • In-depth knowledge of various software including MS office, Windows, Mac OSX
  • Good working experience of end-user IT support and knowledge of IT systems (PC, Android, iOS, Mac)
  • Strong understanding of both Mac and PC operating systems (including older versions)
  • Strong interpersonal skills and comfort dealing with the public related to technical issues
  • The ability to research and analyze key information in a timely fashion
  • Strong communication skills and ability to remain calm in stressful situations
  • Bilingual in both English and French
  • A valid driver's license

Experience

  • Repairing iMac devices including screen disassembly
  • Hard drive replacements on windows and mac OS - including cloning
  • Replace phone screens and tablet/iPad batteries and other internal components
  • Install Mac OS on various mac devices
  • Install Windows 10/11
  • Transfer data from device to device
  • Ability to properly diagnose technical issues with Windows and Mac
  • Soldering experience an asset

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits:

  • On-site parking
  • Paid time off

Application question(s):

  • Have you ever disassembled a Macbook?
  • Have you ever disassembled an iMac?
  • Do you know how to install Mac OS?
  • Do you know how to install Windows 11?
  • Do you have any experience with micro-soldering?

Experience:

  • mobile repair: 1 year (required)
  • Apple: 2 years (required)
  • computer repair: 2 years (required)

Language:

  • French (preferred)

Work Location: In person

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