Facility Booking Representative

5 days ago

Milton, Ontario, Canada Town of Milton Full time

Job Type:

Permanent

Department:

Hourly Wage:

$22.17

Close Date (closes at 12:00 am on date noted below):

January 1, 2026

Openings:

2Position SummaryReporting to the Coordinator, Facility Rental Administration, this part-time position provides a variety of essential support services to internal and external customers of the Corporation of various recreational facilities. Responsibilities include facility bookings, cash handling, providing exceptional customer service, and other administrative duties. Successful candidates must be available to work Monday through Saturday, with varying shifts based on operational needs.Major Job Responsibilities

  • Respond to inquiries through multiple channels, including phone, email, and in-person visits, ensuring timely and accurate information is provided to customers

  • Coordinate the scheduling and rental of a variety of indoor and outdoor recreational facilities, such as ice rinks, gymnasiums, sports fields, baseball diamonds, swimming pools, turf areas, community rooms, and related spaces

  • Manage requests for event or facility signage to ensure proper placement and compliance with Town standards

  • Promote and provide information related to facility bookings

  • Conduct facility tours

  • Ensure all rental space setup requirements are communicated to facility maintenance staff and notify customer service teams to support smooth and efficient service delivery as needed

  • Maintain ongoing communication with programming, facility, and customer service staff to ensure safe, coordinated service delivery

  • Maintain comprehensive knowledge of all facility features and amenities to assist internal and external customers with rental inquiries and facility booking processes

  • Responsible for the collection of rental permit payments and ensuring all related conditions are met in compliance with the Town's risk management policy

  • Utilize sales and marketing techniques to promote facility services over the phone, internet or in person

  • Adhere to cash handling standards

  • Liaise with internal staff to resolve customer service issues and respond directly to customers to help resolve issues

  • Provide information to senior staff as required

  • Maintain up to date records for insurance, accounts receivable and other permit related matters

  • Perform other duties as assigned in accordance with departmental objectives

Education & Experience

  • Ontario Secondary School diploma

  • Post-secondary school diploma and/or Office Administration Certificate is considered an asset

  • Minimum two (2) years of customer service experience

  • Experience processing facility bookings is preferred

  • Excellent communication, organizational and customer service skills

  • Ability to handle sensitive situations with strong problem-solving skills with mature judgment

  • The ability to multi-task under pressure, deal with interruptions and work effectively with the public 

  • Proficient in Windows based software including Microsoft Outlook, Word and Excel is preferred

  • Knowledge of Recreational Management Software System is preferred

  • Knowledge of municipal facilities is considered an asset

  • Standard First Aid/CPR Certification is considered an asset

  • Under the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check upon employment

Interested applicants should apply online at under the Careers section by 11:59 pm on December 31,

Internal Applicants: If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

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