Associate Operations Representative

Job Description

WHAT IS THE OPPORTUNITY?

As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours of operation are Monday to Friday, from 6:00 am to 4:00pm. 

WHAT WILL YOU DO?

• Provides consistent service within established Client Service Commitments established for each department.

• Ensures all documents are examined for completeness and accuracy and takes appropriate steps to correct for client.

• Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.

• Employees understand and accept change as it relates to their role and commitment to client fulfillment.

• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.

• Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.

• Employee takes personal accountability for high achievement; actively participates in coaching opportunities and learning opportunities to improve their individual and team contribution.

• Demonstrate six Principles of Problem Resolution: (Assume the client is right, take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Be able to lift 30 pounds You would need to be available 5 days a week;

• Working a variety of shifts from between 6:00 am - 4:00 pm Position is required to cover vacation and peak volumes (for us the weeks of Christmas and summer, May thru Sept)

• Ability to work on tight timelines and high volumes of work in production environment

• Numeric keyboard skills is a must

Nice-to-have: 

• Achievement Motivation Cash Handling Experience Team Player

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work.

# Li - Post

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

4220 COMMERCE CIR, UNIT 100:VICTORIA

City:

Victoria

Country:

Canada

Work hours/week:

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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