Associate Operations Representative

**What is the opportunity?**

Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

**Shift Schedule**:Monday - Friday, 7:30AM - 3:30PM

**What will you do?**
- Showcase basic understanding of basic products and processes.
- Follow standard procedural guidelines
- Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
- Displays strong dedication to maintaining and improving the Quality-of-Service standards committed by Cash Services.
- Ensure all transaction are handled with accordance with Cash Services Policies and Procedures and established internal policies and procedures.
- Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI
- Accountable for accurate addressing to ensure privacy and confidentiality of client information is kept in accordance with RBC Policy
- Provide feedback to management on an ongoing basis to improve efficiency and enhance client experience.
- Identify trends and recommend possible solutions.

**What do you need to succeed?**

**Must have**:

- Strong organizational & decision-making skills.
- Good verbal and written communication skills
- Able to stand or sit 90% of the time
- Able to lift 25 - 40 Lbs
- Challenges status quo and responds with innovative solutions

**Nice-to-have**:

- Cash handling experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies

LI-POST

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
4220 COMMERCE CIR, UNIT 100:VICTORIA

**City**:
Victoria

**Country**:
Canada

**Work hours/week**:
0

**Employment Type**:
Part time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Casual

**Pay Type**:
Salaried

**Posted Date**:
2025-09-05

**Application Deadline**:
2025-09-20

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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