Salesforce Administrator

Salesforce Administrator (Remote)

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will have the opportunity to use your expertise and skills to ensure our Salesforce platform runs efficiently and supports business excellence. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step toward an exciting new career with CellCarta

Summary

The Salesforce Administrator is responsible for the maintenance, administration, and optimization of the Salesforce CRM platform, supporting cross-functional teams through data management, user support, training, system enhancements, and integration with other business tools.

Responsibilities

More specifically, you will participate in the following:

• Manage and maintain the Salesforce platform, ensuring optimal performance and security
• Manage Salesforce users, profiles, permission sets, and other admin tasks
• Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
• Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
• Create and manage reports and dashboards to provide actionable insights to stakeholders
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
• Provide support to end-users, including troubleshooting issues and resolving technical challenges
• Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce
• Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules. Design and implement automation processes using tools like Flow
• Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta
• Collaborate with the IT team to integrate Salesforce with other business systems and applications
• Monitor and analyze data to identify trends and opportunities for improvement. Test system enhancements and perform quality assurance tasks
• Document changes to CellCarta's Salesforce instance
• Ensure backups are performed as expected and address any issue that may occur
• Stay updated on new Salesforce features and implement them across tools as needed
• Special projects and initiatives at management's discretion

Education

• Bachelor's degree in computer science, life sciences, or equivalent

Main Requirements

• More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry
• Extensive knowledge of Salesforce Lightning Experience
• Able to understand and troubleshoot Salesforce
• Strong knowledge of Salesforce functionality and limitations
• Salesforce Administrator certification. Salesforce Developer certification and Business Analyst certification preferred but not mandatory
• Knowledge of Pardot, Mulesoft, PowerBI preferred but not mandatory
• Experience managing multiple projects, from gathering requirements to rolling out solutions
• Excellent interpersonal and communication skills for cross-functional collaboration
• Be a motivated self-starter that is independent, and a team player focused on excellence

Working Conditions

• Working hours: Monday to Friday, 9:00 AM to 5:00 PM, with 100% remote work. Must be flexible with working hours to support employees in different time zones, such as Europe (CET)
• Must be based in Canada, ideally in the Eastern Time Zone

Benefits

We offer a wide range of benefits including:

• Competitive Wages
• Vacation and Personal Days
• Comprehensive Group Insurance Plans
• RRSP Contribution with Employer Matching
• Employee Annual Incentive Plan (EAIP)
• Dialogue Telemedicine Service and Employee Assistance Program (EAP)
• Referral Program
• Career Advancement Opportunities

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world 

Join us as we make an impact on patient therapy

The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, "CellCarta"). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.

CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].