Senior Clinical Applications Analyst

The Sr. Clinical Applications Analyst will function as a subject matter expert, and second and third tier support for clinical application functions including Laboratory, Pharmacy, PMS, and other clinical applications that are standard offerings provided to the practices of the US Oncology Network. This will include implementation and support on project plans, addressing goals, deadlines, testing, implementation and post-live support of assigned laboratory, pharmacy and revenue cycle applications, such as Orchard Harvest, Orchard Enterprise Lab, EnterpriseRx, LibertyRx and as well as other clinical and patient impacting applications.

About the Role

This role will respond to all activities for the maintenance and support of lab, pharmacy, and revenue cycle platforms to meet specified strategic and management objectives for the organization as well as for the individual user markets. Additionally, this position is responsible for the daily system performance and escalation of issues to the appropriate technical staff, functional staff, and/or vendor representatives. The Application Systems Analyst stays engaged with the client until satisfactory resolution, or appropriate hand-off is achieved.

Responsibilities

• To provide end user application support for clinical applications.
• Diagnoses complex Laboratory, Pharmacy, and other application issues and recommends or performs remedial action to correct problems using comprehensive application knowledge and business practice knowledge.
• Coordinates and manages all technical issues with the clinical applications associated with improving application systems architecture to provide best practices and application performance for the clinical users.
• To represent MSH IT in planning with other business units.
• To advise on and participate in strategic business objectives and decisions.
• To identify, research and develop new use-case(s) for content delivery, management and integration into current and future clinical workflow and processes.
• Ability to effectively communicate to senior leadership, customers, providers, IT, patients, etc.
• Customer relationship mindset; ability to appropriately foster relationships with vendors and other MSH stakeholders.
• Assists in Laboratory, Pharmacy and EHR applications implementations to include functional integration, interface testing, system testing, drug pricing updates, daily, weekly and monthly reports, and electronic transactions as it relates to the clinical systems.
• Interacts with users and applies Laboratory, Pharmacy and EHR application and business process knowledge to understand, anticipate, and support user requirements.
• Produces all necessary application inventory documentation on systems and applications used by the practices.
• Coordinates vendor meetings and/or network communications when experiencing significant application systems issues.
• Manages and monitors application systems and interfaces, and works with vendor and technical teams to enhance, change and reconfigure interfaces as needed.
• Verifies that other functional teams are conducting all necessary system security, backups and OS upgrades in a timely fashion and after thorough testing.
• Provides second level support for clinical applications.
• Performs other tasks as assigned.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Support business process Re-Engineering efforts.
• Analysis of business processes and identification of opportunities for improvement.

Minimum Qualifications

• 6+ years experience in implementing or supporting healthcare solutions using information technology.
• Experience in business analysis, implementing workflow processes.

Required Skills

• 6+ years Clinical applications support experience.
• Working knowledge of clinical/healthcare field and respective applications.
• Collaborative, customer-focused attitude and ability to create value for USON.
• Leadership style that builds collaboration.
• Flexibility to adapt quickly to changing priorities.

Preferred Skills

• Healthcare operations and general Clinical applications experience highly desired.

Education

4-year degree in computer science or related field or equivalent experience.

Working Conditions- Traditional office environment. Travel occasionally, 10%. Physical Requirements- Large percentage of time performing computer based work is required. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.