Application Support Analyst

Job Title:
Application Support Analyst (Equities Cash Application)

Location
: Mississauga, ON, Canada

Work Mode:
Hybrid

Pay
: Competitive

Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Equities Cash Senior Analyst

• You will need to have reliable internet, computer and android or iphone
  for remote access into the client systems during remote work.
• We will be expected in the office weekly 3 days depending on the team requirement.

****Video/ f2f interviews are required prior to all offers.
Equities Job Descriptions

• Equities Cash team comprises of our firm's electronic execution applications used in Equities and focuses on the support process and protocols.
• This team will also be responsible for providing level 1 support coverage for non-equities asset classes that use the equities electronic execution platforms for their business.
• The Equities Cash support team is tasked with the responsibility of ensuring high availability of Equities Cash estate to business.

Role / Position Overview

• Our firm is seeking a highly motivated candidate within our global support team located in Mississauga.
• The successful candidate will be responsible for supporting our suite of Core E-trading applications, including Algorithmic Trading, Dark Pool/Crossing Engine, high-touch, and Client Connectivity.

Responsibilities

• Own and provide L1/L2 support for mission-critical & low latency Equities Cash applications.
• Work closely with development, QA, and business support teams, and the Equities business to determine strategy & priorities and ensure that the team meets the business' requirements.
• Ensure team delivers on these priorities and communicate progress effectively to all stakeholders.
• Provide technical application support, monitor applications and technical platform, answer queries via phone, e-mail, and other communication mediums.
• Provide detailed knowledge of the applications and the upstream and downstream dependencies.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• Make key technical recommendations based on knowledge of the systems and the process flows involved when dealing with major issues.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
• Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team.
• Liaise with business support teams and application development groups.

Qualifications

• 5-7 years' experience in an Application Support role.
• Experience installing, configuring, or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem Management Tools.
• Good all-round technical skills, Unix and database.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Education

• Bachelor's/University degree or equivalent experience.