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Service Writer

3 weeks ago

Watrous Saskatchewan, Canada Brandt Group of Companies Full time

Brandt is currently seeking a temporary Service Writer for our Watrous Agriculture location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up