On-Call Settlement Worker

On-Call Settlement Worker

TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking one on-call Settlement Worker to join our Oshawa team until March 31, 2026. If you're passionate about making a difference and thrive in a fast-paced environment, we'd love to hear from you

The ideal candidate will hold a Community College Diploma or Certificate in Social Services or community-based studies, and have one to three years of experience working in settlement-specific roles, including outreach, frontline services, and support for newcomers. Experience working with low-income, multi-racial, and multi-lingual communities in diverse neighbourhoods is essential. The candidate should demonstrate a strong understanding of anti-oppression and LGBTQ+ positive frameworks, and possess the ability to deliver programs in both in-person and virtual environments. A client-centered approach to case management, combined with strong facilitation, organizational, and coordination skills, is required—particularly in responding to crisis situations and shifting workloads. Proficiency in English, as well as in Farsi, Dari, or Pashto, is essential. The role also requires strong interpersonal skills to effectively liaise with community professionals and stakeholders. Proficiency in MS Office, databases, flyer and presentation design, and general office equipment is essential.

DUTIES & RESPONSIBILITIES

• Conduct comprehensive intake and assessment processes to identify the settlement needs of newcomers, including immediate, short-term, medium-term, and long-term goals.
• Develop personalized service plans based on the assessment and client needs, ensuring alignment with organizational policies and procedures.
• Provide newcomers with generic and fundamental settlement-related orientation and make appropriate referrals to essential services.
• Distribute newcomer information guides to itinerant newcomer clients, ensuring accessibility to relevant resources.
• Ensure clients' physical safety and emotional well-being under CMAS and TNO's Health and Safety Policies.
• Plan, organize, and facilitate group workshops and orientation sessions to support clients' settlement and integration journeys.
• Conduct at least two monthly workshops and information sessions, collaborating with other teams and programs within the agency.
• Screen, shortlist, and recruit volunteers and placement candidates, ensuring alignment with program needs and objectives.
• Provide comprehensive orientation and training for all accepted candidates and maintain an up-to-date database of volunteer information and placement data, ensuring accuracy and accessibility.
• Ensure that volunteers' and placements learning goals and professional experience needs are met through meaningful engagement and support.
• Input data into appropriate databases as specified by the agency, maintain program records and submit required reports, maintaining accuracy and confidentiality.
• Develop monthly work plans and activities, ensuring the confidentiality and security of all records/files.
• Maintain required program records and submit weekly and monthly reports
• Develop monthly work plans and activities, ensuring alignment with program objectives and priorities.
• Coordinate activities with other TNO departments and services, fostering collaboration.
• Actively participate in program community development activities, including advocacy, outreach, community engagement and empowerment initiatives.

Screening – As a condition of employment, the successful applicant must complete a Vulnerable Sector Screening.

Schedule: Your work hours will be need-based, and you may be scheduled for up to 35 hours per week, depending on organizational requirements.

Language Required: Farsi, Dari or Pashto

Work Location: Oshawa Office (1320 Airport Blvd, Oshawa, Ontario L1J 0C6), 45 Overlea Blvd. Toronto, ON M4H-1

Job Type: On-Call Contract until March 31, 2026.

Benefits:

· Professional Development Support

· Social activities organized by the organization

Application Process: Please submit your resume by email with "On-Call Settlement Worker" in the subject line to - This position will remain open until filled. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

TNO is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups to apply. TNO is an equal opportunity employer. Accommodation will be provided in accordance with the Ontario Human Rights Code. Please let us know if you require accommodation at any stage of the recruitment process. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

Job Type: Casual

Work Location: In person